Job Description (JD) – Customer Support Executive

Company: Amasis india pvt ltd

Roles and Responsibilities

 Provide customer support through live chat and email and voice process.

 Greet customers and respond to inquiries professionally.

 Assist customers with electrical and electronic product selection, features, and compatibility.

 Support order placement, order tracking, cancellations, returns, and exchanges.

 Assist with account creation, password resets, and account updates.

 Resolve customer complaints and escalate complex issues to senior agents.

 Follow up with customers, collect feedback, and improve customer satisfaction.

 Maintain customer interaction records and prepare performance reports.

 Meet productivity, quality,



and response-time targets.

 Collaborate with the team to ensure excellent customer service.

Key Skills

 Good written and verbal communication skills.

 Customer-focused attitude and problem-solving ability.

 Basic knowledge of electrical and electronic products.

 Ability to multitask and manage time effectively.

 Teamwork and qualified email/chat etiquette.

Dear Candidates,

Fill the below mentioned link for your interview confirmation.

https://forms.gle/XmYAV6ZnAkCFYFWEA

Pay: From ₹10,000.00 per month

Work Location: In person

📌 Customer Care Executive (Visakhapatnam)
🏢 Amasis India
📍 Visakhapatnam