Job Title

Assistant Catering Sales Manager

Job Details

Business Unit: The Claridges New Delhi

Department: Commercial

Responsibilities

- Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions.
- Develop lead sources through prospecting, referrals, trace files, and cold calls.
- Exceed personal sales goals-monthly, quarterly, and annually-through account development and maintenance.
- Conduct site inspections with prospective and existing clients.
- Develop and implement new sales strategies, tactics, and action plans for the account base.
- Identify and pursue new business opportunities through research, networking, cold calling, and referrals.
- Build a robust pipeline of potential clients and actively follow up to convert leads into confirmed sales.
- Oversee the coordination of catering services for confirmed events, ensuring all details align with client expectations.
- Monitor events as needed, ensuring high-quality service and resolving any issues that arise during execution.
- Collaborate with operational departments (kitchen, logistics, and service staff) to ensure smooth event execution and client satisfaction.
- Ensure adherence to all compliances at all times, including but not limited to statutory requirements, licensing, and procedural formalities.
- Menu Planning and Development: Plan and develop innovative, cost-effective, and appealing menus that meet clients unique needs and preferences, dietary restrictions, and cultural requirements.
- Relationship Building and Management: Foster strong relationships with suppliers, customers,



and internal stakeholders to drive business growth, improve customer satisfaction, and ensure seamless event execution.
- Customer Engagement and Contract Management: Meet with customers to discuss contract requirements, negotiate terms, and ensure mutual understanding of event expectations and deliverables, providing personalized solutions and tailored services.
- Contract Administration: Administer contracts, ensuring compliance with terms, conditions, and regulatory requirements, while maintaining accurate records and documentation.
- Communication and Coordination: Communicate and coordinate with internal stakeholders, including culinary, operations, and sales teams, to ensure seamless event execution and exceptional customer satisfaction, providing timely updates and progress reports.
- Budgeting: Ensure individual budgets, as well as hotel-level budgets, are formulated, achieved, and exceeded.

Behavioural Competencies

- Process Excellence
- Result Orientation
- Collaborative Engagement
- Change Championship
- Growth Mindset
- Guest Centricity
- Personal Effectiveness

Required Qualifications

A degree in hospitality management or any equivalent degree course

Work Experience

3-5 years of experience in hospitality industry.

Languages

English

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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