Your skills

- C1 English.
- Ability to transfer complex things in a simple manner.
- Experience in preparing reports and maintaining documentation to communicate progress and achievements to stakeholders.

Your tasks

Looking for a job in a Quality Audit role Like to assign yourself...

-Conduct ticket audits against the defined process & quality parameters; based on the sampling criteria set.
-Achieve weekly/monthly CTQ audit coverage and analysis targets.
-Track dispatch bucketization basis RYG & plan on the MOM performance improvement for the R & Y bucket.
-Prepare weekly/monthly audit analysis or dashboards.
-Discuss audit findings and improvement areas with region team leads and SDMs.
-Deliver coaching sessions/team briefings basis the audit findings.
-Flag non-compliance issues and recommend corrective measures.
-Coach agents on process gaps and recommend targeted improvements.
-Communicate findings clearly and constructively via audit feedback & huddles.
-Conduct escalation RCAs and analyze negative customer sentiment.




-Suggest process improvements and compliance measures to enhance service quality.

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work Certified in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids Family.

Your advantages

- Onboarding program
- Buddy program

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Quality Support Specialist (Bengaluru)
🏢 Hemmersbach
📍 Bengaluru