Job Description
Position
Code:
Position Title:
Sales & Marketing Executive Domestic Market
Role Name:
Division:
Location:
Reports to:
Grade:
Sales Marketing Executive
Sales & Marketing
Role Code:
Section :
Sales & Marketing
Thane
Sales Manager / Marketing Head
Job Role
To coordinate domestic sales & Marketing activities, maintain strong customer relationships,
support business development, ensure smooth order execution, and provide effective coordination
between customers and internal departments for achieving organizational sales objectives.
Role Overview:
The role and responsibilities may be changed, modified, or enhanced from time to
time as per organizational requirements and business needs.
Every employee shall focus on the development, guidance, and support of
subordinates/team members to ensure continuous growth and efficiency.
The employee shall take complete ownership and accountability of assigned tasks,
responsibilities, and deliverables.
Standard Clauses
Historic mistakes, non-compliances, or process failures should not be repeated
within the organization, and corrective actions must be implemented effectively.
Above all, the ethics, values, policies, and principles of the organization shall always be
maintained and upheld in all professional conduct and decision-making.
Areas of
Responsibilities
Key Activities
A. Sales Order Processing & Coordination:
o Coordinate with customers regarding inquiries, quotations, orders, dispatch schedules,
complaints, and commercial communication.
o Arrange and coordinate customer visits, meetings, product trials, technical
discussions, and plant visits.
o Prepare quotations, sales orders, MIS reports, presentations, and maintain accurate
ERP/system data entries.
o Coordinate with production, stores, dispatch, logistics, accounts, and quality
departments for smooth execution of customer requirements.
o Ensure proper coordination with all internal departments for smooth business
operations and timely issue resolution.
Essential
Functions:
o Maintain proper sales documentation and ensure compliance with organizational
systems, policies, and audit requirements.

B. Costumer Communication & Support:
o Monitor pending orders, dispatches, payment follow-ups, and customer commitments
to ensure timely closure.




o Handle customer grievances and coordinate internally till effective resolution and
customer satisfaction.
o Maintain proper documentation of customer records, visit reports, approvals, samples,
agreements, and commercial correspondence.
o Analyze sales trends, customer requirements, market feedback, and highlight
important information to management.
o Support the sales team in achieving sales targets, customer retention, and market
development activities.
o Ensure compliance with organizational policies, ethics, systems, quality standards,
and commercial terms.
o Maintain effective communication with customers and ensure timely response,
support, and resolution of customer requirements and grievances.
o Coordinate customer visits, meetings, technical discussions, and maintain robust
professional relationships with customers.
C. Dispatch & Logistic Coordination:
Coordinate vehicle arrangement and dispatch planning.
Ensure dispatch documents are prepared correctly:
Ensure smooth coordination for order processing, production planning, dispatch execution,
and on-time delivery performance.
Invoice
E-way Bill
COA
Packing List
Transport documents
Track material movement and delivery status.
Coordinate with transporters for timely deliveries.
D. MIS Reporting & Documentation:
Prepare daily, weekly, and monthly sales MIS reports.
Maintain sales records, customer database, and dispatch details.
Prepare pending order reports and sales analysis.
Maintain proper documentation of customer correspondence.
Support management with sales data and analytical reports.

E. Commercial Coordination:
Coordinate with Accounts for:
Payment follow-up
Credit limit status
Outstanding reports
Ensure dispatches are aligned with payment terms and approvals.
Support preparation of quotations and Proforma Invoices.
Essential Functions

F. Interdepartmental Coordination:
Ensure smooth coordination with Production, Stores, QA, Logistics,



and Accounts.
KPI

Coordination efficiency rating
Reduction in internal communication delays
Number of dispatch hold cases
Order execution success rate
G. Documentation Compliance:
Ensure proper sales and dispatch documentation compliance.
KPI

Documentation error 0 %
Number of invoice/document corrections
E-way bill compliance
Audit observation count
H. Functional Skills Required :

ERP/SAP knowledge
Sales coordination
Dispatch planning
Customer handling
MIS reporting
Documentation management
Logistics coordination
Excel & reporting skills
o Timely response and closure of customer inquiries and complaints.
o On-time order execution and dispatch coordination efficiency.
o Customer satisfaction and retention performance.
Key Skills
Required
o Accuracy and timeliness of MIS reports and ERP data entries.
o Reduction in pending orders, dispatch delays, and coordination gaps.
o Effectiveness of customer visit coordination and follow-up actions.
o Achievement of departmental sales support objectives.
o Proper maintenance of records, documentation, and audit compliance.
o Internal coordination effectiveness and issue resolution turnaround time.
o Adherence to organizational ethics, systems, and quality standards.

I. Behavioral Competencies
o Communication skill
o Coordination ability
o Time management
o Problem-solving
o Follow-up skill
Key Skills
Required:
o Teamwork
o Attention to detail
o
Customer orientation
J. Suggested KPI Target Examples
KPI
Target

Order Processing Accuracy
On-Time Dispatch
98%
95%
Customer Query Response
MIS Submission
Within 2 Hours
100% On Time
99%
Documentation Accuracy
Customer Complaint Closure
Pending Order Monitoring
Within 2448 Hrs
Daily Update
Graduate in Chemistry / Chemical Engineering / Business Administration
MBA (Marketing / International Business) preferred
Educational
Qualification:
23 years in pigment / chemical / specialty chemical industry.
proven experience in domestic and export sales.`
Experience:
Solid understanding of incoterms, export documentation, and logistics.
Exposure to B2B platforms (Alibaba, India MART, Trade India, etc.).
Additional
Requirements:

📌 Sales Executive and Assistant Manager (Thane)
🏢 Vijay Chemical industries
📍 Thane