Female Candidates: No night shifts. Shift timing will be scheduled up to 10:00 PM maximum.
JOB RESPONSIBILITIES
- Handle inbound and outbound customer calls professionally.
- Understand customer queries, complaints and service requests.
- Provide accurate information and suitable solutions.
- Maintain polite and professional communication.
- Resolve customer issues within the defined TAT/SLA.
- Escalate complex issues to the concerned department.
- Update customer interactions in the system/CRM.
- Follow company policies, processes and quality standards.
- Achieve assigned quality,
productivity and customer satisfaction targets.
REQUIRED SKILLS
- Excellent communication skills in English and Hindi.
- Positive listening and interpersonal skills.
- Customer-service-oriented approach.
- Strong problem-solving ability.
- Basic computer knowledge.
- Ability to handle difficult customers professionally.
- Good time management and attention to detail.
ELIGIBILITY
- 12th Pass / Graduate.
- Freshers and experienced candidates can apply.
- Candidates must be comfortable with rotational shifts, as applicable.
- Candidates should not have any upcoming exams in the next 3 months.
INTERVIEW PROCESS
3 Rounds of Interview:
1. HR Round
2. AI Test
3. Operations Round
Interview Timing: 10:00 AM – 4:00 PM
Week-Off: Rotational
Interested candidates can attend the interview during the given timings.