Desktop Support Engineer (Chennai)

Desktop Support Engineer (Chennai)

23 Oct
|
R S Brothers Retail India
|
Chennai

23 Oct

R S Brothers Retail India

Chennai

- POS & Store Hardware Maintenance: Install, configure, and troubleshoot point-of-sale (POS) billing terminals, desktops, barcode scanners, and receipt printers.
- Software & OS Support: Install and update operating systems (Windows), billing software, anti-virus programs, and Microsoft Office.
- Local Network Troubleshooting: Manage basic LAN connectivity, configure IP addresses, and fix local router or switch issues to keep billing systems online.
- User & Credential Management: Assist store staff with password resets, login failures, domain access, and configuring official emails (Outlook).
- IT Asset Tracking: Maintain a daily inventory sheet of all operational and spare IT hardware (monitors, CPUs, peripherals) across the mall branch.
- Ticketing & Escalation: Log technical issues via internal ticketing platforms, perform first-level troubleshooting, and escalate complex network or server problems to central IT teams.

📌 Desktop Support Engineer (Chennai)
🏢 R S Brothers Retail India
📍 Chennai

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