- Key ResponsibilitiesClient Coordination: Communicate with clients via email regarding pickup requests, delivery schedules, shipment updates, and operational queries.
- Rider Coordination: Coordinate with delivery riders through phone calls and WhatsApp to arrange sample pickups and ensure timely delivery to the designated destinations.
- Vendor Coordination: Communicate with logistics vendors and third-party delivery partners to arrange pickups and deliveries across different locations.
- Pickup & Delivery Management: Assign pickup and delivery tasks to the appropriate riders or vendors based on location, availability, and urgency.
- Shipment Tracking: Monitor shipment status and follow up with riders and vendors to ensure timely pickups and deliveries.
- Issue Resolution: Handle delays, missed pickups, delivery issues, and client escalations, providing timely updates to the concerned teams.
- Email & WhatsApp Management: Respond to client emails,



coordinate operational activities, and maintain explicit communication with all stakeholders.
- Data Management: Maintain daily records of pickups, deliveries, pending shipments, delays, and vendor or rider updates using Excel or Google Sheets.
- Reporting: Prepare daily operational reports and share updates with the reporting manager.
- Follow-up & Escalation: Proactively follow up on pending shipments and immediately escalate critical delays or operational challenges.
- Documentation: Ensure proper maintenance of shipment details, pickup requests, delivery confirmations, and other relevant records.
- Pan-India Coordination: Coordinate with local riders, courier partners, and vendors to manage logistics requirements across multiple cities.

📌 Back Office Coordinator (Mumbai)
🏢 MedDirect Services
📍 Mumbai