Key Responsibilities

- Handle customer queries, concerns, and grievances professionally.
- Ensure a high level of customer satisfaction and a seamless customer experience.
- Explain company services, processes, and timelines to customers.
- Maintain accurate records of customer interactions and related information.
- Coordinate with operations and backend teams to ensure smooth service delivery.
- Follow up with customers regarding enquiries, bookings, orders, or collections.
- Take ownership of customer concerns and ensure timely resolution.
- Maintain the company's premium service standards.
- Manage multiple responsibilities in a fast-paced, customer-focused setting.

Requirements

- Strong verbal communication skills and the ability to interact professionally with customers.
- A polished, polite,



and customer-service-oriented personality.
- Good problem-solving abilities and the ability to handle customer concerns calmly and professionally.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using computers, WhatsApp, communication platforms, and basic digital tools.
- Strong coordination skills and the ability to work effectively with backend teams.
- A proactive, responsible, and ownership-driven approach.
- Ability to work effectively in a fast-paced, customer-focused environment.

📌 Customer Support Executive (Delhi)
🏢 One24 Services
📍 Delhi