About GIVA

GIVA is one of India’s leading direct-to-consumer fine jewellery brands, specializing in 925 silver jewellery, gold jewellery, and lab-grown diamonds. Founded in 2019 and headquartered in Bengaluru, GIVA was built with a vision to make authentic, elegant, and accessible jewellery available to modern Indian consumers. With a strong omnichannel presence, GIVA has grown from an online-first startup into a national retail brand with 350+ stores across India, 10 Million+ App downloads and 98% pincode coverage nationwide. The company blends craftsmanship, technology, and design innovation to create contemporary jewellery for everyday wear and gifting.

Role OverviewWe are looking for customer-focused professionals to join our Customer Support team and handle customer interactions through inbound/outbound calls and emails. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for delivering an exceptional customer experience.

Key Responsibilities:

- Handle customer queries and concerns through calls and emails.
- Assist customers with order status, deliveries, returns, refunds, exchanges, cancellations,



and product-related queries.
- Resolve customer issues promptly while maintaining defined service levels and turnaround times (TAT).
- Handle customer complaints and escalations professionally.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Maintain accurate records of customer interactions and update CRM/ticketing systems.
- Meet performance metrics related to customer satisfaction, quality, productivity, and resolution time.
- Follow established processes, policies, and quality standards.

Requirements:

- 1–3 years of experience in customer support, preferably in a blended process involving calls and emails.
- Excellent verbal and written communication skills.
- Robust customer handling, problem-solving, and interpersonal skills.
- Basic computer knowledge and familiarity with CRM or ticketing tools.
- Ability to multitask and work in a fast-paced environment.
- Customer-first attitude with a focus on service quality and timely resolution.

📌 Customer Support Executive (Jaipur)
🏢 Indiejewel Fashions Private
📍 Jaipur