1. Handle day-to-day back-office, administrative, and commercial activities, including data entry, documentation, and email correspondence.
2. Maintain and update accurate records of customers, enquiries, quotations, orders, invoices, purchase orders, and ERP transactions.
3. Verify material details and maintain proper inward records and related documentation.
4. Handle customer enquiries by coordinating with internal technical, quality, accounts, and operations teams to gather required information.
5. Prepare and send quotations within defined timelines and follow up with customers for order

confirmation.

6. Coordinate with external vendors and laboratories for job work, inspection, calibration, and other

outsourced services, including timely follow-up and documentation.

7. Provide end-to-end customer support from enquiry and quotation through order processing, service

coordination, billing, and closure.

8. Resolve customer queries related to quotations, billing, order status, inspection, job work, and other

commercial activities.

9.Track pending activities, ensure timely completion, and support continuous improvement in commercial

processes, turnaround time, and customer satisfaction.

📌 Back Office Executive (Kolhapur)
🏢 NAMURA HR CONSULTING
📍 Kolhapur