Key Roles & Responsibilities

A. Sales & Revenue Management

- Achieve daily, weekly, and monthly sales targets.
- Generate leads through calls, follow-ups, referrals, walk-ins, and local marketing activities.
- Convert inquiries into appointments and appointments into paying customers.
- Promote Velnesi's slimming, skin treatment, body contouring, and wellness packages.
- Monitor branch revenue, conversion rates, and team performance.

B. Branch Operations

- Manage daily branch activities and ensure smooth operations.
- Maintain attendance, staff schedules, appointment records, and daily reports.
- Ensure proper maintenance of equipment, hygiene, cleanliness, and treatment-room standards.
- Monitor inventory, consumables, and product availability.
- Follow company SOPs, policies, and reporting procedures.

C. Team Management & Leadership

- Supervise therapists, dieticians, counsellors, and sales staff.
- Allocate daily responsibilities and monitor individual performance.
- Conduct regular team meetings and motivate employees to achieve targets.
- Identify training needs and ensure compliance with service protocols.
- Maintain discipline, teamwork, and qualified conduct.

D.



Client Relationship Management

- Ensure excellent customer experience and client satisfaction.
- Handle customer complaints and resolve service-related issues professionally.
- Monitor client follow-ups, repeat visits, renewals, and referrals.
- Ensure accurate client consultation records and treatment documentation.
- Maintain client confidentiality and ethical service practices.

E. Marketing & Business Development

- Execute local promotional campaigns and lead-generation activities.
- Build relationships with local businesses, communities, and potential referral partners.
- Encourage customer reviews and referrals.
- Track competitor activities and identify opportunities for branch growth.

F. Reporting & Administration

- Submit daily sales reports, lead reports, appointment updates, and collection reports.
- Prepare monthly performance reviews and sales forecasts.
- Monitor expenses, stock usage, and operational efficiency.
- Coordinate with the Head Office, HR, Marketing, and Operations teams.

📌 Branch Manager (Dhanbad)
🏢 Velnesi
📍 Dhanbad