Department: Customer Relationship / Service

Industry: Automobile Dealership

- Job ResponsibilitiesHandle customer calls, inquiries, and service-related queries professionally.
- Make service appointment calls and coordinate with customers for vehicle servicing.
- Follow up with customers regarding service reminders, feedback, and complaints.
- Maintain customer databases and update service records.
- Coordinate with the Service Advisors and Workshop team to ensure customer satisfaction.
- Conduct post-service follow-up calls to collect customer feedback.
- Handle customer grievances and ensure timely resolution.
- Inform customers about service offers, campaigns, and maintenance schedules.
- Maintain daily call reports and achieve customer satisfaction targets.
- Required SkillsGood communication and telephone etiquette.
- Basic computer knowledge, including MS Excel and CRM software.
- Customer-focused attitude with valuable interpersonal skills.
- Ability to handle customer complaints calmly and professionally.
- Prior experience in an automobile dealership or service department will be preferred.

📌 Customer Relations Specialist (New Delhi)
🏢 Lally Automobiles (India) Private
📍 New Delhi