About GIVA

GIVA is one of India’s leading direct-to-consumer fine jewellery brands, specializing in 925 silver jewellery, gold jewellery, and lab-grown diamonds. Founded in 2019 and headquartered in Bengaluru, GIVA was built with a vision to make authentic, elegant, and accessible jewellery available to modern Indian consumers. With a strong omnichannel presence, GIVA has grown from an online-first startup into a national retail brand with 350+ stores across India, 10 Million+ App downloads and 98% pincode coverage nationwide. The company blends craftsmanship, technology, and design innovation to create contemporary jewellery for everyday wear and gifting.

Role Overview:

We are looking for customer-focused professionals to join our Customer Support team and handle customer queries through chat and email channels. The ideal candidate should have strong written communication skills, a problem-solving mindset, and the ability to deliver an excellent customer experience.

Key Responsibilities

- Handle customer queries and concerns through chat and email.
- Provide accurate information regarding orders,



deliveries, returns, refunds, exchanges, and product-related queries.
- Resolve customer issues within defined TAT and SLA guidelines.
- Coordinate with internal teams to resolve escalations and ensure timely closure.
- Maintain high standards of customer satisfaction and service quality.
- Document customer interactions and update relevant systems.
- Follow company policies, processes, and quality standards.

Requirements:

- Experience in customer support, preferably in a chat and email process.
- Excellent written English communication and comprehension skills.
- Robust typing skills with good accuracy and attention to detail.
- Ability to multitask and handle multiple customer interactions.
- Good problem-solving skills and a customer-first attitude.
- Comfortable working in rotational shifts, if required.

Preferred Experience:

Experience in e-commerce, D2C, retail, or online customer support will be an added advantage.

📌 Customer Support Executive (Jaipur)
🏢 Indiejewel Fashions Private
📍 Jaipur