GOAMILES is a rapidly growing, app-based taxi service in Goa, providing affordable and reliable transportation options for tourists and passengers. With our focus on digital payments and customer satisfaction, we have quickly become a popular choice for tourists looking for hassle-free travel. As we continue to expand and introduce new business services, we are looking for a dedicated and enthusiastic Customer Care Representative to join our team.

Job Summary of Team Leader in Operations Department:

As a Team Leader – Operations, you will be responsible for managing and guiding a team of customer support representatives and operations executives. You will play a crucial role in ensuring smooth day-to-day operations, improving customer service efficiency, and coordinating between teams to enhance service delivery.

Key Responsibilities:

· Lead, mentor, and motivate a team of customer care representatives and operations executives.

· Monitor team performance and ensure achievement of operational goals.

· Provide coaching and training to improve team effectiveness.

· Handle escalations and assist team members in resolving complex customer issues.

· Collaborate with cross-functional teams, including technical and logistics teams, to resolve operational challenges.

· Ensure compliance with company policies, service standards, and customer satisfaction benchmarks.

· Monitor and improve ride allocation, driver coordination, and response times





· Address customer complaints and concerns efficiently, ensuring prompt resolution.

· Analyze customer feedback and implement solutions for process improvement.

· Assist in implementing strategies to enhance customer experience and service quality.

· Identify areas of improvement in workflow and recommend strategic changes.

· Assist management in decision-making through data-driven insights.

Requirements:

· Minimum 2-3 years of experience in an operations or customer service role, with at least 1 year in a leadership position.

· Strong leadership and people management skills.

· Excellent verbal and written communication skills.

· Problem-solving mindset with the ability to handle high-pressure situations.

· Proficiency in using basic office tools (MS Office: Word, Excel, PowerPoint).

· Ability to multitask, prioritize, and manage time effectively.

Desired Qualifications:

· Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.

· Fluency in English, Hindi, and Konkani.

Benefits:

· Competitive salary and performance-based incentives.

· Career growth opportunities within a fast-growing company.

· Collaborative and friendly work environment.

· Opportunity to make a significant impact on the transportation and tourism industry in Goa.

Job Types: Full time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Team Leader - Operations (Panaji)
🏢 GoaMiles
📍 Panaji