- *Key Responsibilities:** -
- Manage and oversee the customer care team to ensure high-quality service delivery - Address customer inquiries, complaints, and feedback in a timely and professional manner - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer care metrics and prepare reports for management review - Coordinate with other departments to resolve customer issues effectively
- Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge and thereby enable the optimum utilization of infrastructure facilitates
- 2. Interface with ward nursing staff to coordinate patient’s admission and hassle-free transfer to the wards
- 3. Oversee the entire discharge cycle from the point of intimation by the respective consultant surgeon till the patient leaves the center to ensure smooth experience to patients
- 4. Oversee periodic updation of the bill amounts to patients’ attendants as per request and ensure collection of the bill amount in a timely manner.
- 5.



Oversee the front office executives in liaising with insurance companies for approval of payments and for collection of receivables.
- 6. Coordinate with various consultants for all in-patients billing related services and ensure accurate and timely payouts to respective surgeons, anaesthetists etc.
- 7. Address any of the queries or grievances related the patients’ bills
- 8. Ensure handing over all the relevant documents (discharge summary, investigation reports etc.) to the patients at the time of discharge
- 9. Prepare roasters for all the reportees to ensure smooth functioning of the billing and front office department round the clock
- Qualifications Required:** -
- Bachelor's degree in any field - 3-6 years of experience in customer service or related roles - Robust communication and interpersonal skills - Ability to lead a team and handle challenging situations

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Care Manager (India)
🏢 Nova IVF Fertility
📍 India