1. Key Responsibilities – Service Operations: Call Registration in CRM: Register customer complaints accurately in the CRM system.
2. Service Centre / Technician Identification: Identify and appoint service centres or technicians in areas where service coverage is not available.
3. Call Allocation and Closure: Allocate customer complaints to the appropriate service centres or technicians and ensure timely closure.
4. Customer Feedback Verification: Verify closed complaints with end users to confirm service completion and customer satisfaction.
5. Spare Parts Requirements: Raise spare parts requests as per the requirements of service centres and technicians.
6. Spare Parts Dispatch: Coordinate and ensure timely dispatch of spare parts to service centres

- Candidate Requirements
- Valuable communication and coordination skills.
- Basic computer knowledge and proficiency in MS Excel.
- Experience with CRM software and customer service operations will be an advantage.
- Ability to manage multiple complaints and follow up on pending cases.
- Responsible, organised, and target-oriented approach.

📌 Customer Service Coordinator (Noida)
🏢 Rapid Era Private
📍 Noida