Job SummaryWe are looking for an experienced and motivated Team Leader to manage, guide, and support a team in achieving business targets and maintaining high performance standards. The Team Leader will be responsible for team productivity, performance monitoring, employee development, and day-to-day operations.
- Key ResponsibilitiesLead, motivate, and manage a team to achieve assigned targets.
- Allocate daily tasks and ensure timely completion of work.
- Monitor individual and team performance against KPIs.
- Conduct regular team meetings and provide performance feedback.
- Coach and train team members to improve their skills and productivity.
- Identify performance gaps and implement corrective actions.
- Handle team-related issues and resolve conflicts professionally.
- Maintain quality and compliance standards.
- Prepare and share daily, weekly, and monthly performance reports.
- Coordinate with management and other departments to ensure smooth operations.
- Maintain team discipline, attendance, and work schedules.
- Recognize high performers and encourage a positive team environment.
- Required SkillsStrong leadership and team-management skills.
- Excellent verbal and written communication.
- Positive problem-solving and decision-making abilities.
- Ability to motivate and coach team members.
- Target-oriented and performance-driven approach.
- Good knowledge of MS Office/Google Workspace.
- Ability to work under pressure and meet deadlines.
- Qualifications & ExperienceGraduate degree in any relevant field.
- 2–5 years of relevant experience, preferably with prior team-handling responsibility.
- Experience in sales, operations, customer service, or a related field will be an advantage.
- Key Performance Indicators (KPIs)Team productivity and target achievement.
- Quality and accuracy of work.
- Customer satisfaction.
- Attendance and employee retention.
- Timely completion of assigned tasks.
- Team performance improvement.
Reporting Reports To: Operations Manager / Department Manager