We are looking for a Customer Relations Executive – Wholesale Sales to manage relationships with our wholesale customers, dealers, retailers, distributors and business clients.
This is a B2B/Wholesale Sales support and customer relationship role.
Responsibilities:
- Manage relationships with existing wholesale customers and business clients.
- Regularly communicate with customers through phone, WhatsApp and email.
- Follow up for repeat orders and new business requirements.
- Handle customer enquiries and coordinate quotations/orders.
- Follow up on pending orders and customer confirmations.
- Coordinate with Sales, Production, Warehouse and Dispatch teams.
- Coordinate with Accounts regarding invoices and customer payment queries.
- Keep customers updated about production, order and dispatch status.
- Handle customer complaints, quality issues, shortages and delivery concerns.
- Ensure customer issues are followed through to closure.
- Maintain customer and order records in CRM/ERP/Excel.
- Follow up with inactive/dormant wholesale customers.
- Build relationships with key/high-value customers.
- Identify repeat sales,
upselling and cross-selling opportunities.
- Collect customer feedback and market information.
- Maintain daily/weekly customer follow-up reports.
Mandatory Requirements:
- 2–4 years of experience in Wholesale Sales / B2B Sales / Client Servicing / Customer Relations.
- Experience dealing with business customers is mandatory.
- Good communication and interpersonal skills.
- Strong customer follow-up skills.
- Experience handling customer complaints.
- Good coordination and problem-solving skills.
- Basic MS Excel knowledge.
- Comfortable using WhatsApp, phone and email for customer communication.
- Solid ownership and follow-through.