Role : Service Now SOMT Architect

Location: Remote

Shift: 10am-7 Pm IST

Looking someone to onboard on 12 Oct 2026, role is very critical and urgent

Key Responsibilities

1. Telecom SOMT Architecture

- Design end-to-end Service Now SOMT architecture for telecom/fiber services.
- Design Quote-to-Order, Order-to-Fulfillment, Provisioning, Billing, and Closure processes.
- Design New Order and MACD (Move, Add, Change, Disconnect) lifecycle processes.
- Define Product, Service, and Resource relationships across the telecom service lifecycle.
- Design reusable and scalable telecom fulfillment patterns.
- Define integrations with external systems such as CRM, CPQ, Billing, Inventory, Network/OSS, and ERP.

2. Service Now SPM Experience

- Robust understanding of Service Now Strategic Portfolio Management (SPM) capabilities and how they can complement SOMT.
- Design solutions using SPM Project/Project Portfolio Management capabilities for telecom implementation and delivery initiatives.
- Experience with Project Charters, Projects, Tasks, Dependencies, Milestones, Planned vs. Actual Dates, and Project Status Tracking.
- Ability to leverage SPM Epics and related functionality to manage business initiatives and delivery requirements.
- Define the appropriate boundary between standard SPM capabilities and SOMT/custom extensions.
- Experience integrating or aligning SOMT Order/Service lifecycle processes with SPM project and delivery management.




- Recommend standard Service Now capabilities wherever possible while minimizing unnecessary customization.

3. Solution Architecture & Integration

- Create end-to-end solution architecture, functional architecture, and integration designs.
- Define data flows and integrations between SOMT, SPM, CRM, CPQ, Billing, OSS/BSS, ERP, and other enterprise systems.
- Identify gaps between standard Service Now capabilities and business requirements and recommend appropriate solutions.
- Ensure solutions are scalable, reusable, maintainable, and aligned with Service Now best practices.

Required Experience

- 10+ years of overall IT/solution architecture experience.
- Strong hands-on experience with Service Now, particularly SOMT / Telecom Service Management.
- Proven experience designing telecom/fiber Quote-to-Order and Order-to-Cash/Order-to-Fulfillment solutions.
- Good experience with MACD processes and telecom product/service lifecycle management.
- Practical experience with Service Now SPM, including Projects, Project Tasks, Dependencies, Milestones, Epics, and portfolio/project tracking.
- Experience determining when to use standard SPM/SOMT functionality versus custom development.
- Strong experience in Service Now integrations and enterprise architecture. Excellent stakeholder communication and solutioning/presales experience

📌 ServiceNow SOMT Architect (India)
🏢 Cyberidentitysolutions
📍 India