Key Responsibilities

- Manage end-to-end program delivery across multiple projects and workstreams.
- Ensure adherence to project schedules, budgets, quality standards, and SLA commitments.
- Drive program governance, status reporting, and executive stakeholder communication.
- Coordinate with cross-functional teams, customers, and leadership teams.
- Monitor project risks, dependencies, issues, and mitigation plans.
- Manage resource planning, utilization, and demand fulfillment.
- Track program financials, forecasting, budgeting, and revenue realization.
- Drive process improvements, automation initiatives, and operational excellence.
- Ensure compliance with organizational policies, delivery processes, and customer requirements.
- Lead team development, mentoring, performance management, and talent retention activities.

Required Skills

- Strong Program and Project Management experience.




- Excellent stakeholder management and communication skills.
- Experience in managing large AMS, Infrastructure, Cloud, or Digital Transformation programs.
- Robust understanding of SLA/KPI management and governance.
- Expertise in project planning, risk management, and financial management.
- Experience working with distributed and cross-functional teams.
- Proficiency in MS Project, Excel, Power BI, Service Now, JIRA, and reporting tools.

Preferred Certifications

- PMP / Prince2 Certification
- Agile Scrum Master / SAFe Certification
- ITIL Foundation Certification

Educational Qualification

- Bachelor's degree in Engineering, Computer Science, Information Technology, or related field

📌 Program Manager (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India