Job Description:
• Extensive IT experience working within a large enterprise on implementation projects.
• Proficient in configuring Service Now modules, including ITSM, CSM, FSM, ITBM, HR, and Sec Ops.
• Strong technical expertise in Service Now modules and integration with third-party applications.
• Skilled in using Business Rules, Script Includes, UI Actions, Scheduled Jobs, Flow Designer, Service Now API, and Integration Hub.
• Participate in requirement-gathering sessions, providing input to developers and working as an individual contributor.
• Customize Service Now using UI Pages, UI Macros, CSS, HTML, and Jelly.
• Develop system documentation, including process flows and design documents.




• Oversee upgrade cycles and implement current release features to support business users.
• Drive continuous improvement in implementation methodology and service offerings based on user feedback.
• Mentor junior team members as needed.
• Work to extend Service Now capabilities across geographies and departments.
• Excellent verbal and written English communication skills.
• CAD and Implementation certifications are preferred.
Responsibilities:
• Service Now Implementation
• Service Now Configuration
• Service Now Support
• Integration

📌 Senior Consultant- ServiceNow Developer (India)
🏢 Black Box
📍 India