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Job Summary

This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

The Head, PM/PMO Services leads the central PM/PMO capability, responsible for the provision, deployment, and performance management of skilled PM and PMO resources supporting successful delivery of strategic, regulatory, and transformation initiatives across the Bank.

This role ensures that projects and programmes are delivered with discipline, consistency, transparency and control by establishing solid governance, high-quality delivery standards, and a scalable PM/PMO talent model. The role balances rigour with practical business enablement, ensuring PM/PMO services accelerate delivery to achieve business outcomes.

The role is accountable for:
• Building and managing 'PM/PMO as a Service' for the Bank, matching talent to projects and programmes based on business priorities, and ensuring that transformation delivery teams are equipped with the high-quality PM and PMO expertise required to succeed.
• Partnering with the Group Transformation Office, ensuring the centrally developed methodologies, standards, tools and frameworks are adhered to, in line with the Bank's Change Delivery Standards (CDS).
• Managing talent deployment, capacity planning, workforce development, and stakeholder alignment to maximize skills fungibility and value of the organization's transformation investments.





The role will act as a trusted partner to portfolio transformation leads (WRB, CIB, T&O; and functions) to ensure consistent and expected standards are adopted by PM and PMO resources across all levels.

Key Responsibilities

Resource Management
• Lead a centralised PM/PMO services model - PM/PMO as a Service across the organisation to support programme/project initiatives where we need them.
• Manage supply and deployment of PM and PMO resources to initiatives based on skillsets, capacity, and business needs, while aligning to the change delivery operating model (including rightsizing criteria and location strategy) and design principles.
• Partner with Head, PM Resource Management, Programme Directors/Business COOs to forecast resourcing demand, prioritise allocation across competing initiatives, and influence build/buy/borrow resourcing decisions.
• Monitor utilization, ensuring balanced workloads and optimal use of talent, ensuring we are deploying the right skills to areas of highest value at speed.
• Maintain an enterprise-wide view of PM and PMO resourcing (demand vs capacity), identifying gaps relative to delivery requirements.
• Contribute to updates of actual and forecast resource information in Clarity to ensure accurate programme reporting and transparency.




• Support resourcing decisions by surfacing staffing needs/constraints to the Programme Manager, including impacts to timelines and delivery plans.

Governance & Delivery Standards
• Ensure all programmes and projects supported by PM/PMO services operate in line with CDS and programme controls and embed consistent delivery standards and best practices.
• Establish and maintain the required governance framework (cadence, forums, artefacts) to enable consistent oversight and decision-making, provide visibility on PM/PMO delivery performance, compliance posture and control gaps.
• Escalate non-adherence, control weaknesses and delivery risks to Programme/project governance forums as required.
• Identify and address delivery gaps through coaching and early intervention rather than escalation alone.

Risk & Issue Management
• Identify, escalate and resolve resourcing issues that have the potential to hinder or delay the projects being resourced.
• Proactively engage with project teams to resolve any resourcing issues or conflicts arising from projects in a solutions-oriented manner.
• Support effective programme oversight by ensuring risks/issues are accurately updated in Clarity and reflected in governance reporting.
• Coordinate with risk and issue owners to reassess residual risks and mitigation plans.

Stakeholder Partnership and Service Leadership
• Act as the accountable leader for PM/PMO services, representing the function to senior business and function stakeholders.
• Establish PM/PMO Services as a trusted delivery partner, positioning services as enabling outcomes rather than enforcing processes.
• Engage early with sponsors and Programme Direct

📌 Head - PM / PMO Services(India, Malaysia) (Chennai)
🏢 Standard Chartered Bank
📍 Chennai