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Job Summary

Operations

The prospect candidate would be primary responsible for managing the custody services offering, comprising of client service management, transaction processing, and monitoring, reporting and operational risk reporting.

Key Responsibilities

Strategy

• Define, document, implement, and maintain scalable and efficient custody operational frameworks.
• Drive continuous quality improvement and automation across custody
• Manage a growing offshore outsource team and empower the team to take on greater responsibilities.
• Collaborate with stakeholders across the organization to ensure seamless and scalable operations.
• Drive the implementation of new clients, products, and services.
• Lead hubbing of operations right shoring for FSS markets.
• Work with Compliance to understand new regulatory requirements and ensure we fulfil our obligations.
• Form an integral part of the front to back process flow. Review processes and procedures to identify weaknesses/inefficiencies and recommend remedial action as required.
• Take active interest in changes to the Financial Services industry.
• Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients
• Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients
• Ensures consistent levels of service are provided to clients
• Thorough understanding of clients and ability to deliver in challenging situations




• Build strong relationship and trust with local BAM clients
• Anticipate and embrace change to retain and build a competitive edge

Business

• To effectively lead, manage and process Standard Chartered Bank custody transactions (safekeeping, transfer, reconciliations, billing) on daily basis and escalate any exceptions which requires immediate resolution.
• Support projects around Custody and Market changes.
• Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where required.
• Lead and engage with new on-boarding of clients to facilitate the operational take-on and set-up of recent relationship.
• Achieves targets for revenue retention and defence from existing mandates.
• Identifies innovative solutions to clients' requirements, maximising re-use of existing capabilities
• Identifies opportunities for growth from existing business and for referrals to work with FSS RMs and Sales for new products and services
• Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements
• Monitors competitor service offerings to identify and remediate any gaps
• Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB




• Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business

Processes
• To undertake periodic self assessment on key controls to access the proper functioning and adequacy of existing controls.
• Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and the management of it.
• To effectively manage and process Standard Chartered Bank and Regional Securities Services custody (conventional + Digital) transactions (Corporate actions, Settlements, Billing) on a daily basis and escalate any transactions which requires immediate resolution.
• Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units.
• Ensure that all enquiries / complaints are resolved within the agreed turnaround timelines.
• To ensure that Department Operating Instructions (DOI), checklists, SLA are kept up to date, and shared with the team-members and reviewed to ensure practicing of the same.
• Acts as escalation point as per the agreed client matrix and takes leading role in managing issues to resolution.
People & Talent
• To develop strong skillset and talent to ensure that service delivery to clients and processes are carried out with minimal risks and with high quality standards.
• To develop key working relationships with internal customers and support units etc.
• Build a qualified FSS pipeline that is sufficiently diverse to realise short term revenue objectives while also building for the future, balancing between large strategic mandates and less complex de

📌 Senior Manager, Settlements (Chennai)
🏢 Standard Chartered Bank
📍 Chennai