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Job Summary

Global Process Owner Support
Support Global Process Owners (GPOs), delegates and Process Leads across the end-to-end CIB Client Lifecycle portfolio as part of the central Global Process Owner Support (GPOS) Process Efficiency team. The role will lead cross-cutting diagnostics and improvement initiatives spanning people, process, technology, information and controls; design practical and scalable target operating models; simplify hand-offs and reduce duplication and manual activity; and support implementation, adoption and benefits realisation. Working across business, operations, risk, compliance, legal and technology stakeholders, the role will strengthen process governance, operational readiness, risk management and client outcomes across multiple processes.
• Partner with GPOs, delegates and process leads to assess end-to-end process performance, pain points, risks, controls and improvement opportunities across the Client Lifecycle portfolio.
• Lead cross-process diagnostics using data, stakeholder insight, root-cause analysis and process mapping to identify duplication, bottlenecks, hand-off failures and manual workarounds.
• Design practical, scalable and controlled target-state processes, including clear roles, decision points, controls, service standards, MI and implementation requirements.
• Manage assigned efficiency initiatives end to end, from problem definition and impact assessment through stakeholder approval, implementation, BAU handover and advantages tracking.
• Assess the impact of regulatory, policy,



technology and operating-model changes, including dependencies, change risk, critical-process impacts and residual risk.
• Support demand prioritisation by articulating the value, risk reduction, feasibility, resource needs and cross-process dependencies of proposed improvements.
• Independently run working groups, prepare decision-ready packs and committee papers, maintain actions and decisions, and provide clear progress reporting to senior stakeholders

Key Responsibilities

Strategy
• Support the CIB strategic agenda by shaping and delivering a prioritised portfolio of measurable process-efficiency, simplification and control-enhancement initiatives across Client Lifecycle processes.
• Translate strategic, regulatory, client and operational priorities into coherent end-to-end process designs, target operating models and implementation roadmaps covering people, process, technology, data and information.
• Promote globally consistent, scalable and client-focused solutions while accommodating justified regional or country requirements and maintaining appropriate governance, control and conduct standards.
• Provide thought leadership on automation, straight-through processing, managed services, central utilities and other sustainable efficiency levers.
• Represent GPOS in transformation programmes and strategic initiatives,



ensuring alignment to the end-to-end process model, GPO accountabilities and agreed design standards.

Business
• Build strong partnerships across GPO/s, Client Coverage, Operations, Product, Technology, Transformation, Risk and Control, Legal and CFCC to define problem statements, shape solution options, facilitate decisions and deliver sustainable outcomes.
• Create transparency on the efficiency pipeline, delivery status, decisions, dependencies, risks, capacity requirements and realised benefits to support senior-management prioritisation.
• Engage regional and country stakeholders to assess impacts, incorporate local requirements and drive consistent adoption of agreed global solutions.
• Prepare clear, decision-ready materials and communicate complex process, risk and change topics effectively to technical and non-technical audiences, including senior management and in committees.

Processes
• Identify clear cross-process problem statements using process mapping, data, stakeholder insight and root-cause analysis; assess duplication, bottlenecks, hand-off failures, control gaps and manual workarounds.
• Define current and target states across people, process, technology, data and information, including roles, decision points, controls, service standards, management information and implementation requirements.
• Review process maps, RACIs, Process Guidance, controls, service standards, communications and other user-facing artefacts required to embed approved designs.
• Manage assigned initiatives from problem definition, impact assessment through approval, planning, delivery, testing, operational readiness, go-live support, BAU h

📌 VP - Global Process Support (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru