Job Description
Retention & Post-Sales Associate Company: Pregrad Private Limited

Location:
Sector 63, Noida Department: Sales / Post-Sales

Experience:
Minimum 1 year in EdTech Employment Type: Full-time

About the Role
We are looking for a proactive and target-driven Retention & Post-Sales Associate to manage student fee collections, drive revenue through upselling and cross-selling, and maintain strong relationships with enrolled students. The role is responsible for ensuring timely payments, improving student retention, and maintaining predictable daily and monthly cash flow.

Key Responsibilities
1. Fee Collection & Payment Follow-ups
* Manage pending fee collections and ensure timely payment from enrolled students.
* Make regular outbound calls and follow up with students regarding outstanding dues and installment payments.
* Maintain accurate records of payment commitments, collections, and overdue accounts.
* Resolve payment-related queries and coordinate with the relevant teams when required. 2. Upselling & Cross-selling
* Identify opportunities to upsell advanced programs and cross-sell relevant courses to existing students.
* Generate additional revenue from the existing student base.
* Counsel students on suitable learning programs based on their career goals and requirements. 3. Student Retention & Relationship Management
* Build and maintain strong relationships with enrolled students.
* Proactively engage with students to understand concerns affecting continued participation or payments.
* Coordinate with academic and operations teams to resolve student issues and minimize dropouts.
* Follow up with students at risk of discontinuing their programs. 4.



Cash Flow & Revenue Management
* Maintain and monitor daily and monthly fee collection targets.
* Track expected collections, actual receipts, pending payments, and payment commitments.
* Prepare daily collection reports and monthly cash flow updates.
* Ensure accurate and timely reporting of collection performance to the reporting manager. 5. Reporting & Performance Management
* Maintain updated records in the CRM and collection trackers.
* Monitor key metrics, including collection rate, overdue fees, retention rate, and upsell/cross-sell revenue.
* Achieve assigned daily, weekly, and monthly targets. Required Qualifications & Skills
* Minimum 1 year of experience in EdTech, preferably in fee collection, post-sales, student retention, or revenue management.
* Strong communication, negotiation, and objection-handling skills.
* Comfortable making high-volume outbound calls and conducting payment follow-ups.
* Ability to work with revenue targets, collection trackers, and daily reporting.
* Basic proficiency in CRM tools, Google Sheets, and MS Excel.
* Solid follow-up discipline, ownership, and a target-oriented mindset. Key Performance Indicators (KPIs)
* Daily and monthly fee collection achievement.
* Reduction in overdue and pending payments.
* Student retention and reduction in dropouts.
* Revenue generated through upselling and cross-selling.
* Accuracy of daily collection reports and cash flow forecasts.
* Follow-up productivity and conversion rates. Ideal Candidate Profile The ideal candidate is commercially driven, persistent with follow-ups, comfortable handling payment-related objections, and capable of balancing student relationships with business revenue objectives.

📌 Retention And Post-Sales Associate (Dadri)
🏢 Pregrad
📍 Dadri