We are looking for a Software Support Executive to assist JewelNex customers with questions and queries related to our jewellery management software.

Responsibilities

- Answer customer queries related to JewelNex software.
- Guide customers on how to use different features of the software.
- Help customers understand and resolve basic software-related issues.
- Communicate with customers through phone calls, WhatsApp, or other support channels.
- Attend jewellery exhibitions with the JewelNex team when required.
- Explain and demonstrate JewelNex software to jewellers and potential customers at exhibitions.
- Be willing to travel to different cities across India for jewellery exhibitions when required.

Requirements




- Valuable communication skills in Hindi; basic English communication skills are preferred.
- Comfortable talking to customers and explaining software clearly.
- Basic understanding of computers, websites, and software applications.
- Patient and helpful attitude while handling customer queries.
- Willingness to learn JewelNex software thoroughly.
- Willingness to travel across India occasionally for exhibitions.

Job Type: Full-time

Location: Remote

Company: JewelNex

Travel: Occasional travel across India for jewellery exhibitions

📌 Software Support (India)
🏢 JewelNex
📍 India