– IT Service Desk

Experience: 2+ Years

Location: Chennai / Indore

Joining: Immediate Joiners Only

Type:Contractual

Job Summary

We are looking for an IT Service Desk professional with 2+ years of experience in providing technical support to end users, troubleshooting IT issues, and ensuring smooth day-to-day IT operations. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to resolve technical issues efficiently.

Key Responsibilities

- Provide Level 1 and Level 2 technical support to end users through calls, emails, chat, and ticketing tools.
- Troubleshoot hardware, software, network, and connectivity issues.
- Support Windows operating systems, Microsoft Office 365, Outlook, and related applications.
- Manage incidents and service requests using ITSM/ticketing tools such as ServiceNow, Jira Service Management, or similar platforms.
- Perform password resets, account unlocks, and basic Active Directory user management.
- Diagnose VPN, printer, laptop, desktop, and remote access issues.
- Follow ITIL processes for incident management, service requests, and escalation.
- Maintain accurate ticket documentation and ensure timely resolution within defined SLAs.




- Escalate complex issues to the appropriate technical teams.
- Maintain a high level of customer satisfaction through effective communication and follow-up.

Required Skills and Qualifications
- Minimum 2+ years of experience in IT Service Desk, Helpdesk, or Technical Support.
- Strong troubleshooting skills in Windows OS, desktops, laptops, and basic networking.
- Working knowledge of Microsoft Office 365, Outlook, Active Directory, and VPN.
- Experience with ticketing tools such as ServiceNow, Jira, or equivalent.
- Understanding of ITIL processes and SLA management.
- Good verbal and written communication skills.
- Solid customer service and problem-solving abilities.

Eligibility Criteria
- Candidates must be based in Chennai or Indore, or be willing to work from either location.
- Only immediate joiners are eligible.
- Candidates should have a minimum of 2 years of relevant IT Service Desk experience.

Interested candidates can share their updated resumes along with their current location, total experience, relevant experience, and availability to join immediately.

📌 Service Desk Specialist (Chennai)
🏢 InfoBeans
📍 Chennai