Sr Desktop Support Analyst

Location- Patalganga (Panvel)

Responsibilities

Handling IT-related activities in Unit-I and Unit-II

- Responsible for GxP-related IT activities.

- Adherence to effective IT SOPs and ensuring related activities are carried out accordingly.

- Maintenance and support for Chromeleon and non-Chromeleon applications and servers.

- Provide technical support to vendors during any recent installation or troubleshooting.

- Implementation of desktop policies in GxP systems.

- Maintain and review IT assets.

- Preparation, review, and execution of qualification and validation documents.

- End-user support related to IT infrastructure and system hardware.

- Printing support.

- Support related to network LAN, Wi-Fi, switches, etc.

- Assisting with IT issues in QC and R&D; labs.

- Coordinate with the corporate IT team for remote software and web applications.





- Coordinate with team members and troubleshoot IT-related problems.

- Anti-virus and patch management compliance.

- Monitoring and closure of IT tickets as per the SLA.

- Any other responsibility or assignment allocated by the Department Head.

Environment, Health and Safety (EHS) Responsibilities

- Follow all EHS guidelines and work instructions while carrying out assigned activities.

- 100% compliance with Personal Protective Equipment (PPE) usage.

- Adherence to Life-Saving Rules (LSR).

- Work according to competence and assigned tasks.

- Participate in training programs.

- Awareness of emergency preparedness plans and responding to emergencies.

- Report EHS incidents to the concerned officer, manager, or EHS representative.

📌 Sr Desktop Support Analyst (Mumbai)
🏢 Indus Systems & Services
📍 Mumbai