ServiceNow ITSM Administrator

Experience: 3 8 Years
Role: ServiceNow ITSM Administrator

Job Summary

We are looking for a hands-on ServiceNow ITSM Administrator to administer, configure, maintain, and support the ServiceNow platform. The ideal candidate should have robust knowledge of core ITSM modules, user and access administration, platform configuration, production troubleshooting, and ITIL processes.

Key Responsibilities

- Administer and maintain the ServiceNow platform, ensuring stability, security, and operational efficiency.

- Configure and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.

- Manage user accounts, groups, roles, access permissions, and Access Control Lists (ACLs).

- Configure forms, fields, lists, views, notifications, UI Policies, UI Actions, and assignment rules.

- Manage Service Catalog items, request workflows, approvals, and Service Level Agreements (SLAs).

- Maintain CMDB data, configuration items (CIs), and data integrity.

- Troubleshoot platform and production issues, perform root-cause analysis, and implement corrective actions.

- Support platform upgrades, patches, regression testing, update sets, and configuration deployments across instances.

- Create and maintain reports and dashboards to monitor ITSM performance and SLA compliance.

- Support integrations between ServiceNow and other enterprise applications.

- Maintain technical documentation, knowledge articles, and platform administration procedures.

- Collaborate with IT operations, developers, process owners,



and business stakeholders to improve service delivery.

Required Skills
- 3 8 years of relevant experience in ServiceNow administration and ITSM platform support.

- Strong hands-on experience with core ServiceNow ITSM modules.

- Good understanding of ITIL processes, including Incident, Problem, Change, and Request Management.

- Hands-on experience with user administration, roles, ACLs, forms, tables, workflows, and platform configuration.

- Knowledge of Service Catalog, notifications, approvals, SLAs, and reporting.

- Experience troubleshooting production issues and supporting live environments.

- Basic knowledge of JavaScript and ServiceNow scripting.

- Understanding of update sets, instance management, and change/release processes.

- Strong communication, analytical, and stakeholder-management skills.

Preferred Skills
- ServiceNow Certified System Administrator (CSA) certification.

- Exposure to Flow Designer and workflow automation.

- Knowledge of REST/SOAP APIs and third-party integrations.

- Exposure to CMDB, Discovery, or IT Asset Management.

- Experience supporting platform upgrades and regression testing.

Ideal Candidate





A hands-on ServiceNow Administrator with strong ITSM configuration and production support experience, capable of independently handling platform administration, access management, troubleshooting, and routine configuration changes.

VDart: Digital Consulting & Staffing Solutions

VDart is a leading digital consulting and staffing company founded in 2007 and headquartered in Alpharetta, Georgia. VDart is one of the top staffing companies in USA & also provides technology solutions, supporting businesses in their digital transformation journey. Digital consulting services, Digital consulting agency

Core Services:

- Digital consulting and transformation solutions
- Comprehensive staffing services (contract, temporary, permanent placements)
- Talent management and workforce solutions
- Technology implementation services

Key Industries: VDart primarily serves industries such as automotive and mobility, banking and finance, healthcare and life sciences, and energy and utilities. VDart - Products, Competitors, Financials, Employees, Headquarters Locations

Notable Partnership: VDart Digital has been a consistently strong supplier for Toyota since 2017 Digital Transformation Consulting & Strategy Services | VDart Digital, demonstrating their capability in large-scale digital transformation projects.

With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.

📌 ServiceNow ITSM Administrator (Karnataka)
🏢 VDart Software Services
📍 Karnataka