Strong hands-on experience in ServiceNow development
Positive knowledge of JavaScript
Expertise in:
o Server-side scripting, Client-side scripting
o Glide APIs
o Script Includes, Business Rules
o UI Policies, Data Policies
o Flow Designer
o IntegrationHub
o REST/SOAP integrations
o Service Catalog development
o Record Producers
o Catalog Client Scripts / UI Policies
Good understanding of:
o ITSM processes
o CMDB fundamentals
o ACL/security concepts
o Notifications and SLAs
Ability to troubleshoot issues and perform root cause analysis
Strong communication and stakeholder management skills