Company Description Umbrashield is a contemporary brand focused on cutting-edge sun protection gear designed to guard against harmful UV rays and harsh environmental conditions. The company creates products specifically suited for skin recovering from treatments and heightened sensitivity, offering protection that is both functional and gentle. Umbrashield’s range includes UV shields, sun visors, sun hats, and sun shields that combine practical protection with modern, stylish design. The brand is committed to developing fashion-forward, thoughtful solutions that fit seamlessly into daily life. Applicants joining Umbrashield will contribute to a mission that prioritizes skin health, comfort, and style. Role Description This full-time remote Customer Success Manager | Customer Calling | Intern role focuses on supporting and delighting customers throughout their journey with Umbrashield products. Day-to-day tasks include handling inbound and outbound customer calls, responding to queries via phone, email, or chat, and providing clear product information and guidance on usage and care. The intern will follow up with customers to ensure satisfaction, encourage ongoing engagement, and support retention efforts by addressing concerns and gathering feedback. The role also involves documenting interactions, tracking customer issues,



and collaborating with internal teams to improve service processes and customer experience. The person in this position will help build strong relationships with customers by being proactive, empathetic, and solution-oriented. Qualifications
• Customer Satisfaction and Customer Service skills to respond promptly, resolve issues, and provide a positive overall experience.
• Customer Retention and Relationship Building skills to nurture long-term connections, encourage repeat purchases, and maintain trust.
• Analytical Skills to interpret customer feedback, identify patterns in concerns or inquiries, and provide insights to improve processes.
• Strong communication skills, both verbal and written, with the ability to explain product features and care instructions clearly and professionally.
• Comfort with remote work, including reliable internet access, time management abilities, and self-motivation in a virtual environment.
• Good organizational skills and attention to detail for accurate documentation of customer interactions and follow-ups.
• Interest in wellness, skincare, or fashion-forward consumer products is beneficial; prior customer-facing experience or internships are an advantage.

📌 Customer Success Manager | Customer Calling | Intern (India)
🏢 Umbrashield
📍 India