Customer Support Specialist – Backend Company: Rotoris

Location:
Gurugram Work Mode: Work from Office

About the Role
Rotoris is looking for a proactive and customer-focused Customer Support Specialist to manage customer queries, handle live chats and calls, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to manage customer interactions professionally.

Key Responsibilities
• Handle customer queries through live chat, phone calls, WhatsApp, and other communication channels.
• Manage incoming and outgoing customer calls and provide timely, accurate information.
• Respond to customer queries related to orders, deliveries, products, returns, exchanges, and other support requests.
• Coordinate with internal teams to resolve customer issues and ensure timely follow-ups.
• Maintain customer records, update query statuses, and document interactions accurately.
• Monitor pending queries and ensure timely resolution and customer satisfaction.
• Escalate complex issues to the relevant team whenever required.




• Maintain a qualified, polite, and helpful approach while communicating with customers.
• Support backend customer operations and ensure a smooth end-to-end customer experience. Requirements
• 1–3 years of experience in customer support, customer service, or backend customer operations.
• Excellent verbal and written communication skills.
• Experience handling live chat platforms such as LimeChat is preferred.
• Comfortable with customer calling, chat support, and follow-up coordination.
• Good problem-solving skills and the ability to handle customer concerns patiently.
• Basic computer skills and familiarity with spreadsheets, CRM tools, or customer support systems.
• Strong attention to detail, ownership, and time-management skills. What We’re Looking For Someone who is customer-oriented, proactive, organised, and comfortable managing multiple customer queries while maintaining a positive customer experience. Interested candidates can share their CV at [email protected].

📌 Customer Support Specialist (Gurugram)
🏢 Rotoris
📍 Gurugram