OUR COMPANY AGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management (“RCM”) company that provides financial clearance, financial management and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has ~16,000 employees across multiple offices in India and the US. The company generates annualized revenues of over $US 175 million. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services. Detailed responsibilities Strategic Planning, Leadership, and Resource Management •Supervise and support the daily activities of training specialist •Provide coaching and feedback to ensure high-quality training delivery Training Needs Analysis, Program Design, and Development •Participate in the TNA process •Lead the refinement and updating of training materials to align with evolving needs •Conduct TNA in collaboration with Talent Development and Operations teams •Assist in the development and improvement of training materials •Responsible for The functional Leader (TFL) program management (part of MDP), maintaining dashboards Quality Assurance, Process Improvement, and Innovation •Monitor and evaluate the performance of trainers and team leaders to ensure consistency •Use feedback to inform continuous program improvements •Oversee the delivery of training sessions by trainers,



ensuring consistency and effectiveness •Provide feedback and coaching to trainers to maintain standards •Execute the annual benchmarking exercise including job study, creation of assessments, proctoring and data analysis Team Performance Management and Development •Track trainer performance and provide reports to their reporting authority •Coordinate the implementation of key training initiatives, including targeted programs for key employee groups •Coordinate the implementation of key training initiatives, including targeted programs for key employee groups Stakeholder Engagement and Collaboration •Work with other departments to align training objectives with organizational goals •Participant Engagement and Feedback •Ensure participant engagement during training and gather feedback for continuous improvement •Documentation and Reporting •Maintain accurate records of training activities, trainer performance, and participant feedback •Provide performance data and insights to Assistant Managers or Managers Geo Responsibility Responsible for delivering training for 2 delivery centers in their base location
- can travel to other locations based on business requirements

Skills:
•Strong supervisory skills, with the ability to manage a team effectively. •Proficient in training methodologies and performance evaluation.



•Excellent communication skills, both verbal and written. •Proficiency in Microsoft Office and familiarity with Learning Management Systems. •Proficient in using content authoring tools. •Detail-oriented, proactive, and able to work well under pressure. Capable of balancing multiple tasks and priorities. Competencies: •Supervisory

Skills:
Ability to lead a team, providing explicit direction, support, and development opportunities to trainers. •Communication: Strong communication skills, with the ability to provide clear instructions and constructive feedback. •Training Facilitation: Experience in delivering and supervising training sessions, ensuring high levels of participant engagement and learning. •Analytical

Skills:
Ability to analyze performance data and feedback to make informed decisions and improvements. •Problem Solving: Proactive in identifying issues and developing practical solutions. •Adaptability: Flexible and open to adjusting training methods or schedules as needed to meet organizational goals. •Collaboration: Ability to work effectively with other departments and stakeholders to ensure training programs meet organizational needs. Compliance Adherence: Ensure compliance with all applicable organizational policies and procedures, including information security, HIPAA, and HR policies.

Experience:

Experience:
3-5 years of experience in training and development, with at least 1-2 years in a supervisory or lead role. Experience in the service or healthcare industry is advantageous.

📌 Lead - Talent Development (Chennai)
🏢 AGS Health
📍 Chennai