Company Description: Aroleap builds premium wall-mounted smart home gyms for India's most driven professionals — high-performance strength training without sacrificing schedules or space. The Aroleap X combines motor-controlled digital resistance with AI-powered coaching to deliver a complete training experience in under 10 sq ft. Backed by a four-shark deal on Shark Tank India and India's only patent in the category, Aroleap has 1,200+ machines deployed across 200+ cities — including the Indian Army, Indian Navy, AIIMS, and Zerodha. Our mission is to help people outperform in every area of life by elevating how they train. Role Description: This is a full-time, on-site role at a WeWork office in Bengaluru, 6 days a week on a rotating schedule (work days and weekly offs rotate, including some weekends). As Customer Support Executive, you'll be the voice of Aroleap for our customers — owning the journey from the moment a machine ships to every service visit after. About half your time goes into coordinating installations across cities:
- Sending shipping notices and keeping customers updated on delivery
- Chasing install details early — floor, lift access and maps location — so nothing holds up a visit
- Booking install slots and coordinating with our technician network
- Keeping every promised time slot, every time The other half is customer follow-up and troubleshooting:
- Handling customer conversations on WhatsApp, calls and email with professionalism and empathy
- Troubleshooting hardware faults over video call
- Spotting repeat faults and escalating them quickly, not patching them again and again
- Maintaining clean records of every interaction and sharing insights with product and ops teams





Qualifications:
- Excellent spoken and written English and fluent Hindi (must have); Kannada is a bonus
- Hardworking and self-driven — you don't need someone checking in to get things done
- Strong customer-handling skills — able to manage 20–30 conversations a day with professionalism and empathy
- Comfortable coordinating with logistics partners and field technicians in a fast-paced setting
- Working knowledge of Excel / Google Sheets and messaging tools; WhatsApp Business experience is a plus
- Organised, proactive, and calm under pressure
- 0–2 years of experience; prior work in customer support, operations, or logistics is an advantage
- Interest in fitness, consumer hardware, or health-tech is a plus Why Join Us
- No micromanagement — you get independence and are trusted to run your work your way
- Real ownership from day one — you won't be a ticket-closer; you'll own the full customer journey across support, operations, and logistics
- A fast-paced workspace — Aroleap is one of India's fastest-growing fitness tech companies, fresh off a four-shark deal on Shark Tank India and scaling rapidly across B2C and institutional segments
- Learn how a hardware startup actually runs — hands-on exposure to logistics, installations, product feedback loops, and cross-functional coordination
- Grow with the company — early team members take on bigger roles fast as we scale
- Work alongside the founding team — direct access, quick decisions, no bureaucracy Compensation: ₹25,000 – ₹35,000 per month.

How to Apply
Apply directly on LinkedIn. We review every application and respond to shortlisted candidates within a week.

📌 Customer Support Executive (Bengaluru)
🏢 AroLeap
📍 Bengaluru