Oversee OP billing, registration, and patient admission-related coordination.
• Ensure smooth clinic operations, patient flow, and appointment management.
• Supervise patient coordination, counselling, and service delivery.
• Monitor patient feedback, complaints, and service recovery.
• Ensure timely follow-up calls for consultations, investigations, and treatment plans.
• Coordinate with consultants and clinical teams to improve patient experience and continuity of care. IP Operations – Inpatient Services
• Oversee the complete inpatient journey, from admission to discharge.
• Manage admission processes, bed allocation, and coordination with clinical departments.
• Supervise inpatient billing for cash, credit, insurance, and government schemes.
• Ensure accurate billing, timely approvals, and efficient discharge processes.
• Monitor discharge turnaround time and resolve billing or documentation delays.
• Coordinate with nursing, doctors, pharmacy, diagnostics, insurance, and other support departments. Patient Coordination and Clinical Service Management
• Ensure seamless coordination between patients, consultants, clinical teams, and hospital departments.
• Monitor patient treatment schedules, appointments, and follow-up requirements.
• Support patient counselling, treatment coordination, and resolution of service-related concerns.
• Develop processes to improve patient accessibility, satisfaction, and retention.
• Ensure appropriate communication with patients and their attendants throughout the care journey. Billing, Revenue Cycle and Credit Management
• Monitor OP and IP billing accuracy, revenue realization, and outstanding dues.
• Oversee cash, credit, insurance, and corporate billing processes.
• Coordinate with insurance companies and Third-Party Administrators (TPAs) for pre-authorizations, claim submissions, and settlements.
• Manage credit collection from corporates, insurance providers,



and government schemes.
• Monitor pending claims, rejected claims, and outstanding receivables.
• Coordinate with finance and accounts teams to improve collection efficiency and reduce revenue leakage. Call Centre Management
• Oversee inbound and outbound call centre operations.
• Ensure timely handling of patient enquiries, appointment bookings, and scheduling requests.
• Monitor lead generation, follow-up activities, and conversion of enquiries into appointments and treatments.
• Track call centre performance through response time, conversion rate, appointment adherence, and patient feedback.
• Implement processes to improve patient engagement and reduce missed appointments. Government Schemes and Corporate Relations
• Oversee patient billing and documentation under applicable government healthcare schemes, including AB-PMJAY and Karnataka state healthcare schemes, as applicable.
• Coordinate with corporates, insurers, and TPAs for eligibility verification, approvals, billing, and collections.
• Ensure compliance with scheme-specific documentation and billing requirements.
• Build effective working relationships with corporate clients and insurance partners. Patient Experience And Grievance Management
• Establish and monitor patient satisfaction standards across all service touchpoints.
• Address escalated patient complaints and ensure timely resolution.
• Analyse patient feedback, recurring complaints, and service gaps.
• Implement corrective and preventive actions to improve service quality.
• Drive patient-centric service standards across the hospital Qualifications Any Graduate
- MHA or MBA in Hospital Management Must have skills
• Passion for Excellence
• Results Orientation
• communication skills
• customer focus
• Integrity and Ethics Positive to have skills
• Building Relationships
• Leadership and Influencing
• Problem solving and decision making
• Functional Expertise
• Negotiation

📌 General Manager (Bengaluru)
🏢 Cytecare Hospitals
📍 Bengaluru