Hansa Research, part of the R K SWAMY | HANSA Group, is one of India’s leading consumer insights and market research companies, serving clients across 100 countries. With offices across India, the USA, Singapore, UAE, and Bangladesh, Hansa combines global reach with deep consumer understanding to deliver actionable insights. It pioneered industry benchmarks such as the Indian Readership Survey, Household Potential Index, and Indian Outdoor Survey, and was the first Indian insights and consulting company to acquire a US-based firm, GCR. Backed by a group with nearly five decades of expertise, 1,500+ employees, and 250+ clients, Hansa Research delivers research, analytics, and integrated marketing solutions that help businesses make informed decisions. Roles &

Responsibilities:
Client Servicing & Relationship Management
• Serve as a primary point of contact for assigned clients and ensure effective communication throughout the engagement lifecycle.
• Understand client requirements, business objectives, research expectations, budgets, and timelines.
• Coordinate with internal research, operations, analytics, and project teams to address client queries and ensure timely responses.
• Maintain regular client communication, provide project updates, and proactively address concerns or escalations.
• Ensure a high level of client satisfaction through responsive service, solution-oriented communication, and consistent delivery standards.
• Gather client feedback and identify opportunities to improve service quality and strengthen long-term relationships.
• Support client presentations, project review meetings, and discussions on research findings and recommendations, in coordination with relevant internal teams. Business Development & New Client Acquisition




• Identify and develop new business opportunities across the Indian market across categories and sectors
• Proactively generate leads through email outreach, cold calling, professional networking platforms, industry events, conferences, referrals, and existing business networks.
• Identify key decisionmakers within client organizations, including insights managers, marketing heads, consumer research teams, brand managers, and strategic planning teams.
• Pitch Hansa Research's services, research capabilities, methodologies, and solutions to prospective clients.
• Develop and maintain a healthy sales pipeline, track opportunities, and ensure timely follow-ups to convert leads into business.
• Achieve agreed monthly, quarterly, and annual business development and revenue targets. Account Management & Revenue Growth
• Manage and grow a portfolio of existing client accounts by developing solid, long-term business relationships.
• Identify opportunities for repeat business, cross-selling, and upselling across research services, methodologies, and industry-specific solutions.
• Develop a thorough understanding of client businesses, research calendars, annual budgets, and upcoming research requirements.
• Prepare account development plans for key clients, with clear revenue growth objectives and engagement strategies.
• Monitor account performance, revenue contribution, project pipeline, and client satisfaction.




• Build relationships with multiple stakeholders within client organisations to expand Hansa Research's engagement across teams, brands, and business units.
• Work towards improving client retention, repeat business, account profitability, and overall wallet Proposal, Quotation & Commercial Management
• Review and understand client briefs, Requests for Quotation (RFQs), Requests for Proposals (RFPs), and research requirements.
• Coordinate with internal research and operations teams to develop appropriate research designs, methodologies, sample plans, timelines, and cost estimates.
• Prepare and submit proposals, quotations, presentations, and commercial documents within agreed timelines.
• Ensure proposals clearly communicate the research approach, scope of work, deliverables, timelines, assumptions, exclusions, and commercials.
• Manage commercial negotiations with clients while ensuring alignment with internal pricing guidelines, project feasibility, and profitability objectives.
• Follow up on submitted proposals, address client queries, revise commercials where required, and track conversion rates.
• Coordinate internally on purchase orders, vendor registration, client documentation, invoicing requirements, and payment follow-ups, as applicable. ESSENTIAL SKILLS/COMPETENCIES
• Client servicing and relationship building
• Business development
• Strategic account management
• Commercial and proposal management
• Stakeholder and cross-functional coordination Experience Required: 10-15 years Qualification: Graduate /Postgraduate Note : Should have experience in Business development /Client Servicing role Preferred work experience in Market Research agency If interested, please share your CVs on [email protected]

📌 Senior Project Director (Mumbai)
🏢 Hansa Research Group
📍 Mumbai