Customer Care Associate

Location:
Bangalore – HSR Layout Work Mode: Work From Office

Experience:
1–2 years Working Days: 6 days a week Week Off: 1 rotational weekday off Laptop: Personal laptop mandatory

Job Description
We are looking for a Customer Care Associate with solid communication and customer-handling skills to manage customer queries, resolve issues, and maintain positive customer relationships. Candidates with experience in customer retention, handling dissatisfied customers, and improving customer satisfaction will be preferred. Roles & Responsibilities Handle customer queries through calls, chats, and emails. Resolve customer concerns professionally and ensure a positive customer experience. Handle dissatisfied customers and work towards customer retention and satisfaction. Identify customer concerns and provide suitable solutions to reduce customer drop-offs. Follow up with customers to ensure their issues are resolved.



Escalate complex issues to the relevant teams when required. Maintain accurate records of customer interactions and follow-ups. Requirements 1–2 years of experience in customer support, customer care, customer service, or customer-facing roles. Experience in customer retention, complaint handling, or managing dissatisfied customers is an added advantage. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Basic computer knowledge and the ability to maintain customer records. Willingness to work from the office six days a week, with one rotational weekday off. Must have a personal laptop. Interested candidates can apply with their updated resume. [email protected]

📌 Customer Support Executive (Bengaluru)
🏢 BrightChamps
📍 Bengaluru