Job Description
– IT Service Desk

Experience:
2+ Years

Location:
Chennai / Indore Joining: Immediate Joiners Only Type:Contractual Job Summary We are looking for an IT Service Desk professional with 2+ years of experience in providing technical support to end users, troubleshooting IT issues, and ensuring smooth day-to-day IT operations. The ideal candidate should have solid communication skills, a customer-focused approach, and the ability to resolve technical issues efficiently.

Key Responsibilities
• Provide Level 1 and Level 2 technical support to end users through calls, emails, chat, and ticketing tools.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support Windows operating systems, Microsoft Office 365, Outlook, and related applications.
• Manage incidents and service requests using ITSM/ticketing tools such as ServiceNow, Jira Service Management, or similar platforms.
• Perform password resets, account unlocks, and basic Active Directory user management.
• Diagnose VPN, printer, laptop, desktop, and remote access issues.
• Follow ITIL processes for incident management, service requests, and escalation.




• Maintain accurate ticket documentation and ensure timely resolution within defined SLAs.
• Escalate complex issues to the appropriate technical teams.
• Maintain a high level of customer satisfaction through effective communication and follow-up. Required Skills and Qualifications
• Minimum 2+ years of experience in IT Service Desk, Helpdesk, or Technical Support.
• Strong troubleshooting skills in Windows OS, desktops, laptops, and basic networking.
• Working knowledge of Microsoft Office 365, Outlook, Active Directory, and VPN.
• Experience with ticketing tools such as ServiceNow, Jira, or equivalent.
• Understanding of ITIL processes and SLA management.
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities. Eligibility Criteria
• Candidates must be based in Chennai or Indore, or be willing to work from either location.
• Only immediate joiners are eligible.
• Candidates should have a minimum of 2 years of relevant IT Service Desk experience. Interested candidates can share their updated resumes along with their current location, total experience, relevant experience, and availability to join immediately.

📌 Service Desk Specialist (Chennai)
🏢 InfoBeans
📍 Chennai