The Processor Commercial Claims will be a key member of the Commercial department, responsible for end‑to‑end claim administration. You will register claims, coordinate with call centre, insured parties, surveyors and statutory bodies, maintain documentation, update reserves, and provide timely MIS reporting while supporting loss‑minimisation initiatives.
Responsibilities
- Notify and register all incoming claims in the claim management system.
- Communicate claim numbers, surveyor details, and required documents to insured parties upon receipt from the Call Centre.
- Inform relevant statutory authorities of claims where applicable.
- Initiate loss‑minimisation measures in consultation with surveyors.
- Create and update reserve/default reserve entries at claim registration and during reviews.
- Conduct claim reviews: update surveyor information, verify ILA/status reports, adjust reserves, and track communications.
- Maintain proof of documents and reserve calculations for self‑survey cases.
- Organise and preserve all claim‑related documents in individual claim files.
- Respond to stakeholder emails and issue reminder letters for pending information.
- Prepare MIS reports and attend meetings with insureds, IMD, and marketing teams as required.
Qualifications
- Bachelor's degree in Insurance, Business, Finance, or a related field.
- Minimum 2 years of experience in commercial claims processing.
- Robust knowledge of insurance regulations and statutory reporting requirements.
- Proficiency with claim management software and MS Office (Excel, Word, PowerPoint).
- Excellent written and verbal communication skills.
- Analytical mindset with strong attention to detail.
- Ability to coordinate effectively with surveyors, call centre, and other stakeholders.
- Experience in reserve calculation and loss‑minimisation practices.
- Organisational skills to maintain accurate claim files and MIS reporting.
- Team player with a proactive approach to problem‑solving.