Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : SAP Sales and Distribution (SD)
Positive to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an SAP SD Returns Management Consultant, you will own a module workstream end to end, from design decisions through to cutover, leading a small team while remaining hands-on for Returns Management within the Commercial / Order to Cash tower of the DRS SAP programme. The role exists to own returns and reverse logistics, a process spanning customer credit, physical stock disposition and revenue reversal simultaneously.
You carry the workstream delivery commitment: defensible estimates, early disclosure of risk, and diagnosis to root cause rather than escalation. You are expected to make AI a measurable productivity lever for your team, governed by a defined validation standard.
You lead a small delivery team and hold the working relationship with the business process owners for this module, while remaining hands-on in configuration.

Roles & Responsibilities:
Scope & Decision Rights: Own the module design. You determine configuration approach, estimates and sequencing for the workstream and approve the deliverables of the engineers you lead cross-module design changes are agreed with the process area lead.
Advanced Returns Management: Configure advanced returns management in S/4HANA, including returns order types, inspection codes, follow-up activity determination and refund determination.
Returns Logistics: Set up returns delivery and goods receipt into the correct stock type, including blocked, quality inspection and scrap dispositions, with the warehouse and inventory teams.
Credit & Refund Flow: Configure refund and credit memo determination so that the financial reversal matches the physical disposition decision rather than preceding it.
Returns Analytics & Reason Codes: Own returns reason code design and the reporting that lets the business see why goods are coming back, not just how many.
Integration & Dependencies: Work with Inventory Management and EWM for stock disposition, with Billing for credit memo flow, and with Procurement where return-to-supplier is in scope.
Workstream Delivery Ownership: Estimate, sequence and deliver the module workstream against milestones, enforcing the quality gates for configuration, specifications, test evidence and defect containment.
Issue Diagnosis & Corrective Action: Lead resolution where returns backlogs where stock disposition and customer credit have fallen out of step places a milestone at risk: diagnose across configuration, data and integration layers, evaluate options against time and risk, and drive the agreed course to closure.




AI-Enabled Delivery & Joule Agent Specification: Build and maintain the reusable prompt and accelerator set for returns scenario test generation, disposition exception analysis and reason code pattern detection, define the validation standard applied within the team, and evidence the effort saved. Use SAP Joule for Consultants as standard practice and curate its grounding content for this module. Identify Joule agent use cases, write the specification and supply the process context the AI and AIDLC tower builds, and you validate the result against the business outcome.
Team Leadership & Mentoring: Lead a small delivery team, allocate work to capability, review deliverables before release, and develop engineers in both module depth and delivery discipline.
Stakeholder Management: Lead requirement and design workshops with business process owners, present options, impacts and risks in business terms, and defend scope where change threatens the committed date.

Professional & Technical Skills:
Must-Have Skills
Advanced Returns Management: Design and configuration ownership of ARM in SAP S/4HANA, including returns order types, inspection and follow-up activity determination.
Returns Document Flow: Deep expertise in returns order, returns delivery, goods receipt and credit memo document flow and copy control.
Stock Disposition: Strong working knowledge of stock types, movement types and disposition handling for returned goods.
Refund Determination: Demonstrated experience configuring refund and credit determination rules aligned to commercial policy.
Cross-Functional Diagnosis: Demonstrated capability to trace a returns problem across SD, MM and FI rather than stopping at the module boundary.
Hands-On Currency: Current and continuous hands-on configuration work on the primary skill, with no sustained break from build activity in the last 18 months.
AI-Enabled Delivery: Demonstrated use of AI to raise workstream throughput through prompt sets, accelerators or analysis routines adopted by others, governed by a defined validation standard.
SAP Joule for Consultants & Agent Specification: Working use of SAP Joule for Consultants, including grounding it in client-specific content, together with the capability to identify Joule agent use cases in the module and specify them for a dedicated AI capability to build. Where prior Joule exposure is absent, working proficiency is expected within 90 days of joining.
Evidence of AI Adoption: Demonstrable adoption of AI in delivery work, evidenced through AI assistant use, reusable accelerators, automation of recurring delivery tasks or codified playbooks adopted by others,



together with the judgement to verify generated output before it is acted on.
Workstream Management: Demonstrated end-to-end ownership of an SAP module workstream: estimation, milestone commitment, defect management, integration test and cutover.
Team Leadership: Demonstrated leadership of a small delivery team and direct ownership of business stakeholder relationships, including contested scope discussions.
Good to Have Skills
Return-to-supplier scenarios in MM
Quality inspection (QM) integration for returned stock
Reverse logistics handling in EWM
Direct-to-consumer returns and omnichannel return scenarios

Additional Information:
A 15-year full-time education is required, as stated in the approved demand record.
Minimum 12 years of experience on the primary skill, as specified in the approved demand record.
Hands-on configuration work on the primary skill current at the point of application.
Workstream ownership across at least two full lifecycle SAP implementations or large rollouts.
Evidenced examples of AI-assisted delivery methods adopted by other members of the team.
Working proficiency in SAP Joule for Consultants, either held on appointment or achieved within 90 days of joining.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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📌 Custom Software Engineer (Chennai)
🏢 Accenture
📍 Chennai