Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : SAP Sales and Distribution (SD)
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an SAP SD Returns Management Consultant, you will hold design authority and delivery accountability for the process area, leading multiple workstreams through their Managers while remaining personally hands-on on the hardest design and configuration for Returns Management within the Commercial / Order to Cash tower of the DRS SAP programme. The role exists to own returns and reverse logistics, a process spanning customer credit, physical stock disposition and revenue reversal simultaneously.
You carry delivery risk for the process area and are expected to enter a drifting workstream, establish an evidenced position and reset the plan. You remain hands-on: the most difficult design and configuration work is yours, as is the review gate before work leaves the process area. Quality, defect trend and release readiness sit with you, together with the AI standard and the technical development of the Managers you lead.
Technical development is your responsibility, hold the client leadership relationship for the process area, and remain close enough to the detail to test the evidence behind a status report.

Roles & Responsibilities:
Scope & Decision Rights: Hold design authority for the process area and remain hands-on. The hardest design calls are taken by you personally, and you prove the pattern before the team builds to it. You approve decisions that carry downstream cost, hold the review gate on work leaving the process area, set the quality gates Managers deliver to, and own the delivery risk position reported to programme governance.
Advanced Returns Management: Configure advanced returns management in S/4HANA, including returns order types, inspection codes, follow-up activity determination and refund determination.
Returns Logistics: Set up returns delivery and goods receipt into the correct stock type, including blocked, quality inspection and scrap dispositions, with the warehouse and inventory teams.
Credit & Refund Flow: Configure refund and credit memo determination so that the financial reversal matches the physical disposition decision rather than preceding it.
Returns Analytics & Reason Codes: Own returns reason code design and the reporting that lets the business see why goods are coming back, not just how many.
Integration & Dependencies: Work with Inventory Management and EWM for stock disposition, with Billing for credit memo flow, and with Procurement where return-to-supplier is in scope.
Solution & Delivery Governance: Own solution design and delivery quality across the process area: set the design standards, approve decisions carrying downstream cost, and hold accountability for delivery risk, defect trend and release readiness across workstreams.
Delivery Recovery Leadership: Lead recovery of stressed workstreams, including returns backlogs where stock disposition and customer credit have fallen out of step: establish an evidenced position, re-plan, reallocate, remove the structural cause and report a defensible trajectory to programme leadership.




AI-Native Delivery Standards & Joule Governance: Define how AI is applied across the process area, including AI-assisted returns design validation and reverse-logistics exception analytics govern the accelerator library, set validation and IP controls, and report productivity and quality outcomes. Set the standard for SAP Joule for Consultants use and the governance of its grounding content, and decide where a Joule agent is warranted against standard configuration, holding the specification and acceptance standard with the AI and AIDLC tower.
Mentoring & Capability Building: Develop the Managers who lead the workstreams: run design reviews as teaching, pair on configuration they have not done before, and codify the resulting patterns so the capability outlives the individual. Set the technical standard across the process area and own succession for its scarce skills.
Executive & Client Engagement: Represent the process area in client leadership and programme governance forums, defend design decisions, and negotiate scope and timeline against capacity

Professional & Technical Skills:
Must-Have Skills
Advanced Returns Management: Design authority over ARM in SAP S/4HANA, including returns order types, inspection and follow-up activity determination.
Returns Document Flow: Recognised design authority in returns order, returns delivery, goods receipt and credit memo document flow and copy control.
Stock Disposition: Comprehensive command of stock types, movement types and disposition handling for returned goods.
Refund Determination: Extensive experience configuring refund and credit determination rules aligned to commercial policy.
Cross-Functional Diagnosis: Proven capability to trace a returns problem across SD, MM and FI rather than stopping at the module boundary.
Hands-On Technical Depth: Current, hands-on command of the primary skill. This is a working design authority role, not an oversight role: the hardest configuration in the process area is expected to be done by the post-holder.
Hands-On Currency: Hands-on configuration or design-level build work on the primary skill within the last 24 months. Advisory, pre-sales, governance or oversight-only experience during that period does not satisfy this requirement. Where recent experience is advisory, a technical validation forms part of selection.
Technical Mentoring & Capability Building: Demonstrated development of Managers and senior engineers through design review, pairing and codified patterns, evidenced by capability the team retained rather than output the individual delivered.
AI-Enabled Delivery Leadership: Demonstrated definition of AI standards across an SAP delivery team or tower, including validation controls, accelerator ownership and measured productivity outcomes.
SAP Joule for Consultants & Agent Governance: Working use of SAP Joule for Consultants and the capability to set how a team uses it, covering grounding content curation and client-confidentiality controls, together with the judgement to determine where a Joule agent is warranted against standard configuration.



Equivalent experience setting AI tooling standards for a delivery team is accepted in place of prior Joule exposure, with working proficiency expected within 90 days of joining.
Evidence of AI Adoption: Demonstrable record of raising delivery productivity through AI or equivalent means: AI assistant adoption, delivery accelerators, reference architectures or codified playbooks built for reuse across teams, with measurable effect on throughput or quality.
Multi-Workstream Delivery & Recovery: Demonstrated leadership across multiple SAP workstreams, including at least one engagement behind plan or under quality pressure, with personal accountability for the recovery.
Executive Stakeholder Management: Credible in client leadership forums, with demonstrated capability to make and defend design and delivery decisions under incomplete information and commercial pressure.
Good to Have Skills
Return-to-supplier scenarios in MM
Quality inspection (QM) integration for returned stock
Reverse logistics handling in EWM
Direct-to-consumer returns and omnichannel return scenarios

Additional Information:
A 15-year full time education is required, as stated in the approved demand record.
Minimum 15 years of experience on the primary skill, as specified in the approved demand record.
Hands-on configuration or design-level build work on the primary skill within the last 24 months.
Solution and delivery leadership across multiple full lifecycle SAP programmes, including at least one recovery or high-pressure delivery situation.
Evidenced record of setting AI-enabled or equivalent delivery productivity standards for a team or tower.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Custom Software Engineer (Chennai)
🏢 Accenture
📍 Chennai