Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work.

We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Primary Responsibilities

- Act as the primary point of contact for the branch, providing comprehensive support
- Responsible for end to end support of the policy lifecycle services
- Participate in renewal review meetings alongside Producer, CSM and sales team
- Support a team of 5-7 Client Service Managers at the branch
- Take Proactive measures to initiate pre and post-renewal activities promptly
- Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
- Handle queries effectively, aiming to minimize re-work at service center




- Collaborates with branch to identify time consuming activities that can be offshored to service center
- Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

About you

Qualifications:

- Typically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Advantages page.

- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

📌 Senior Analyst - Service Support Management (Mumbai)
🏢 Gallagher
📍 Mumbai