Sales Development Representative (SDR)

About the Role

DoubleTick.io, an award-winning AI-powered conversational CX platform, is looking for a driven and result-oriented Sales Development Representative (SDR) to generate leads, identify potential customers, and build a strong sales pipeline.

This role is ideal for someone with strong prospecting, communication, and relationship-building skills who can engage potential customers, understand their business requirements, and generate qualified sales opportunities for the sales team.

Key Responsibilities

- Identify, research, and prospect potential customers across relevant industries, including BFSI, Real Estate, Travel, EdTech, Healthcare, Retail, Auto, and FMCG.
- Generate qualified leads through outbound calling, cold emailing, LinkedIn outreach, and other prospecting channels.
- Initiate conversations with potential customers and effectively communicate DoubleTick's value proposition.
- Understand prospects' business requirements and identify opportunities where DoubleTick's conversational CX solutions can add value.
- Identify relevant stakeholders and decision-makers involved in sales, marketing, customer experience, and operations.
- Qualify leads based on business needs, company profile, budget, decision-making authority, and purchase intent.
- Schedule qualified meetings and product demonstrations for the sales team.
- Build and maintain a healthy pipeline of prospects through consistent outreach and follow-ups.
- Conduct account and industry research to understand customer challenges and potential use cases.
- Maintain accurate records of prospect interactions, lead status, follow-ups, and meeting outcomes in the CRM.
- Collaborate with the Sales and Marketing teams to improve lead quality, outreach strategies, and conversion rates.
- Achieve daily,



weekly, and monthly targets for outbound activities, qualified leads, meetings booked, and pipeline generation.
- Experiment with outreach messaging, calling strategies, and prospecting techniques to improve engagement and response rates.

Ideal Candidate

- 5–7 years of overall professional experience, including 2–5 years of relevant experience in Sales Development Representative (SDR), Business Development, Inside Sales, or Lead Generation roles.
- Prior international market exposure is required, preferably through B2B sales, outbound prospecting, or lead generation for international clients.
- Experience in B2B sales, SaaS, CRM, MarTech, CPaaS, or technology sales is preferred. • Hands-on experience in cold calling, outbound prospecting, email outreach, and LinkedIn prospecting.
- Strong verbal and written communication skills, with the ability to engage international prospects professionally.
- Understanding of lead qualification, sales pipelines, and B2B sales processes.
- Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms.
- Ability to research potential customers and personalize outreach based on their business needs.
- Self-motivated, target-oriented, and comfortable working in a rapid-paced environment.
- Strong follow-up, organizational, and relationship-building skills.




- A proactive mindset with the ability to handle rejection and consistently generate new business opportunities.

About DoubleTick

DoubleTick.io, headquartered in Mumbai, is a Meta award-winning AI conversational CX platform designed to enable conversation-led sales, marketing, and customer engagement at scale.

Backed by Info Edge Ventures and BeeNext, DoubleTick serves 10,000+ businesses across India and the UAE, supporting companies across industries such as BFSI, Real Estate, Travel, EdTech, Healthcare, Auto, Retail, and FMCG.

Leading brands such as MakeMyTrip, Piramal Finance, CoinDCX, AU Bank, and Lodha Developers trust DoubleTick to power their customer conversations.

The platform enables businesses to centralize, automate, and analyze customer communications across WhatsApp Chat, WhatsApp Voice, WhatsApp Groups, PSTN Calls, and 10+ other channels. With its AI Agent Builder and Bot Studio, businesses can build and deploy AI agents and bots across chat and voice to streamline customer engagement and drive business growth.

Why Work With Us?

- Rapid-Tracked Career Growth: Build a career with opportunities to progress into senior sales and business development roles.
- Ownership and Impact: Contribute directly to the company's growth by generating leads and creating sales opportunities.
- Founder Exposure: Gain insights into how a high-growth technology company scales and operates.
- Collaborative Culture: Work in an environment where ideas are encouraged and collaboration is valued.
- International Market Exposure: Engage with prospects across international markets and develop a deeper understanding of global business needs.
- Learning and Development: Develop expertise in sales development, prospecting, consultative selling, SaaS solutions, and customer relationship management.

📌 Sales Development Representative (SDR) (Mumbai)
🏢 DoubleTick
📍 Mumbai