Job Title: Partner Success Associate – Redington Recommerce

About the Team:

The Redington Recommerce team focuses on making quality technology more accessible through professionally refurbished devices and circular technology solutions. The team works with channel partners to drive sales of refurbished IT devices and develop sustainable business opportunities through trade-in, buyback, asset recovery, and IT Asset Disposition (ITAD) programs.

Key Purpose of the Job:

The Partner Success Associate will be responsible for engaging with existing and prospective channel partners, supporting sales opportunities, managing partner requirements, and driving repeat business for professionally refurbished IT devices.

The role will act as a key point of contact for partners, ensuring timely communication on inventory, pricing, product availability, quotations, and order status while working closely with internal teams to deliver a smooth partner experience.

Who We’re Looking For:

We are looking for a proactive and customer-focused professional with experience in inside sales, partner management, customer success, telesales, IT hardware sales, or technology distribution.

The ideal candidate should have strong communication and follow-up skills, the ability to build good partner relationships, and a commercial mindset to identify and convert business opportunities.

Your Role:

Partner Engagement & Relationship Management:

- Build and maintain strong relationships with existing and prospective channel partners.
- Engage with partners through calls, emails, digital channels, and regular follow-ups to understand their business requirements.
- Support the onboarding and activation of new resellers, system integrators, and other relevant partners.
- Maintain regular engagement with active and dormant partners to drive repeat business.
- Understand partner requirements related to product configuration, quantity, pricing, budget, warranty, availability, and delivery timelines.

Partner Support & Sales Coordination:

- Share relevant inventory, current arrivals, product information, pricing, promotions,



and business opportunities with partners.
- Support partners with product recommendations based on their requirements.
- Prepare and coordinate quotations in line with approved pricing and commercial guidelines.
- Follow up on quotations and open opportunities and support the conversion of enquiries into orders.
- Coordinate with product management, field sales, credit, finance, operations, and logistics teams to resolve partner requirements.
- Provide timely updates to partners on order status, product availability, delivery, and other relevant requirements.

Partner Success & Business Growth:

- Identify opportunities to increase partner engagement, activation, and repeat business.
- Track partner activity, enquiries, quotations, orders, and conversion.
- Understand reasons for lost opportunities and identify actions to improve partner experience and conversion.
- Proactively identify new business opportunities during partner interactions.
- Identify relevant opportunities for trade-in, buyback, asset recovery, and ITAD programs through partner conversations.

Sales & Reporting:

- Maintain accurate records of partner interactions, opportunities, quotations, follow-ups, and orders in the CRM or designated system.
- Monitor partner productivity, enquiry-to-order conversion, repeat business, and pending opportunities.
- Provide regular updates on partner activity, pipeline, and business performance.
- Ensure partner communications and commercial commitments are aligned with established internal processes.

You’re the Right Fit If You:

- Have a bachelor's degree in Business, Commerce, Marketing, Technology, or a related discipline.
- Have approximately 2–5 years of experience in inside sales, customer success, partner management, telesales,



IT hardware sales, or technology distribution.
- Have experience in handling customer/partner relationships, quotations, follow-ups, and sales coordination.
- Have strong communication, relationship management, and follow-up skills.
- Are comfortable using CRM tools, spreadsheets, email, and other sales/business tools.
- Have basic knowledge of IT hardware, laptops, desktops, peripherals, configurations, and warranty terminology.
- Have a proactive, customer-focused, and result-oriented approach.

Core Competencies:

- Partner Relationship Management
- Partner Engagement & Activation
- Customer Success
- Inside Sales & Sales Support
- Lead & Opportunity Management
- Quotation & Order Coordination
- IT Hardware Knowledge
- CRM & Sales Reporting
- Business Development
- Cross-Functional Coordination

Behavioral Skills:

- Strong communication and interpersonal skills
- Customer-centric approach
- Relationship-building skills
- Proactive and positive approach
- Strong follow-up skills
- Problem-solving ability
- Ownership and accountability
- Adaptability and learning agility
- Collaboration and teamwork

About Redington

Redington is one of the largest technology solutions orchestrators across India, the Middle East, and Africa. Today, we are a $11.8 billion organization with strong foundations in distribution, cloud, cybersecurity, and emerging technologies.

We are evolving from a successful legacy business into a next-generation technology enablement powerhouse—unlocking new revenue streams, transforming our operating model, and building an enterprise that is more digital, more agile, and future-ready.

Redington is recognized for its:

- Deep and extensive distribution network
- Strong presence in high-growth emerging markets
- Unmatched breadth of technology ecosystem partnerships

We encourage applicants who may not meet 100% of the requirements but are passionate about the role and eager to grow with us. You may still be the right fit for this or other opportunities at Redington.

Learn more: Redington

📌 Partner Success Associate (Chennai)
🏢 Redington
📍 Chennai