Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Ahmedabad Ops - Shared. The client is Cross Client, a company providing diverse services across multiple sectors.

Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. This includes driving incident, issue, and outage management, as well as investigation and restoration activities. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.





Develop a transparent understanding of IT production systems and contribute to maintaining their stability and performance.

Execute assigned tasks with attention to detail and ensure timely resolution of incidents and issues.

Collaborate effectively with team members to share knowledge and improve service delivery.

Identify recurring problems and suggest improvements to enhance operational efficiency.

Follow established processes and guidelines to maintain high-quality service standards."

Comments for Suppliers:

Microsoft Windows Desktop Management (P3 - Advanced) Kindly tag profiles for AHMEDABAD location only

📌 Information Technology Operations - IT Customer Service Representative (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India