Manager – Human Resources – Terrea & Isle by Wonderla

Location:
Bengaluru (Onsite) Reports To: GM – Terrea & Isle

About the Role
Terrea and Isle by Wonderla are premium hospitality brands that offer guests distinctive experiences rooted in comfort, nature and exceptional service. We are looking for a dynamic and experienced HR professional to manage day-to-day HR operations for both resorts. You will partner with every department on hiring, employee relations, compliance, payroll coordination and engagement, and help build a respectful, service-oriented culture for a large operational workforce. The ideal candidate has a strong hotel, resort background and hands-on experience across the full HR cycle.

Key Responsibilities
HR Operations & Reporting
• Manage day-to-day HR operations and ensure HR policies, procedures and processes are implemented consistently
• Maintain accurate, up-to-date employee records and HR documentation
• Partner with department heads to address employee-related and operational HR matters
• Prepare regular HR MIS covering manpower, attrition, absenteeism, recruitment, training, overtime and employee relations
• Analyse HR data, highlight trends and concerns, and share timely reports with the Resort Head and Corporate HR Manpower Planning & Recruitment
• Work with department heads on manpower planning and hiring requirements
• Manage end-to-end recruitment, including sourcing, screening, interviewing and selection
• Ensure timely deployment of manpower based on operational needs and business volumes
• Build and maintain a talent pipeline for key roles across F&B;, housekeeping, front office and other hospitality functions Employee Relations & Discipline




• Act as the point of contact for employee concerns, grievances and workplace issues, and support fair resolution of conflicts
• Ensure adherence to company policies, procedures and workplace standards
• Support disciplinary proceedings and documentation in coordination with the Resort Head and Corporate HR
• Promote a positive, respectful and service-oriented workplace culture Training, Performance & Development
• Identify training needs in consultation with department heads
• Coordinate induction and onboarding for new employees
• Support training programmes on guest service, hospitality standards, safety, grooming and behavioural competencies, and track their effectiveness
• Coordinate the performance appraisal process, ensure timely reviews, and support managers in setting expectations and addressing development needs
• Support employee development and career growth initiatives Statutory Compliance
• Ensure compliance with applicable labour laws and statutory requirements
• Coordinate statutory registers, records, notices, returns and documentation
• Support compliance relating to PF, ESI, Bonus, Gratuity, Minimum Wages, Payment of Wages, Contract Labour and other applicable regulations
• Liaise with internal teams, consultants and statutory authorities, and ensure timely closure of compliance requirements Payroll & Attendance Management




• Coordinate with payroll teams for accurate and timely monthly payroll processing
• Monitor attendance, leave, overtime, shift schedules and other payroll inputs
• Verify employee data, resolve payroll queries and maintain strong controls over attendance and manpower records Employee Engagement & Welfare
• Plan and run employee engagement activities, recognition programmes and retention initiatives
• Conduct employee interaction sessions and gather feedback to improve satisfaction and workplace experience Employee Lifecycle & Exit Management
• Ensure smooth onboarding and induction of new joiners
• Coordinate confirmations, transfers, promotions and other employee movements
• Manage separations, including exit interviews, clearances, final settlements and exit documentatio Qualifications & Experience
• Postgraduate degree: MBA in Human Resources or MSW (Master of Social Work)
• 8-12 years of progressive HR experience in hotels or resorts
• Fluent in Kannada (spoken and written), with the ability to communicate effectively with a local workforce
• Strong hands-on experience in HR operations, recruitment, employee relations and statutory compliance
• Experience managing a large operational workforce (preferred)
• Good knowledge of labour laws, HR MIS, attendance and payroll processes
• Strong communication, interpersonal and negotiation skills
• Ability to handle grievances and disciplinary matters professionally, with high integrity and confidentiality
• Robust problem-solving, decision-making and organisational skills, with the ability to manage multiple priorities in a fast-paced hospitality environment

📌 Human Resources Manager (Bengaluru)
🏢 Wonderla Holidays
📍 Bengaluru