Job Description
Customer Support Executive Company: International gemological institue Position: Customer Support Executive Department: Customer Service / Operations

Location:
Mumbai Employment Type: Full time

Experience:
2 years Job Summary We are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, provide timely assistance, resolve complaints, and ensure a positive customer experience. The ideal candidate should have strong communication skills, a professional attitude, and the ability to manage multiple customer interactions efficiently.

Key Responsibilities
• Handle customer queries through phone, email, chat, and other communication channels.
• Provide accurate information regarding IGI services, processes, documentation, and status updates.
• Resolve customer complaints and concerns professionally and within defined timelines.
• Coordinate with internal departments to resolve customer issues.
• Maintain accurate records of customer interactions, requests, and complaints.
• Follow up with customers to ensure satisfactory resolution.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Ensure adherence to company policies, service standards, and customer-service procedures.




• Maintain confidentiality of customer and company information.
• Prepare basic reports and maintain daily/weekly customer-service records. Required Skills
• Excellent verbal and written communication skills.
• Good interpersonal and customer-handling skills.
• Strong listening and problem-solving abilities.
• Basic knowledge of MS Office, email, and CRM systems.
• Ability to work under pressure and manage multiple tasks.
• Professional, polite, and positive approach toward customers.
• Good attention to detail. Qualification
• Graduate in any discipline.
• Prior experience in customer service, front office, BPO, or a similar role is preferred.
• Freshers with strong communication skills may also be considered. Key Performance Indicators (KPIs)
• Customer satisfaction and service quality.
• Response and resolution time.
• First-contact resolution rate.
• Accuracy of customer information and records.
• Complaint-resolution efficiency.
• Adherence to service and company standards.

What We Offer
• Competitive salary.
• Professional and supportive work environment.
• Learning and career-growth opportunities.
• Training and development opportunities. This job is provided by Shine.com

📌 Customer Support Executive (Mumbai)
🏢 ACURA SOLUTIONS
📍 Mumbai