Oversee OP billing, registration, and patient admission-related coordination.

- Ensure smooth clinic operations, patient flow, and appointment management.
- Supervise patient coordination, counselling, and service delivery.
- Monitor patient feedback, complaints, and service recovery.
- Ensure timely follow-up calls for consultations, investigations, and treatment plans.
- Coordinate with consultants and clinical teams to improve patient experience and continuity of care.

IP Operations – Inpatient Services

- Oversee the complete inpatient journey, from admission to discharge.
- Manage admission processes, bed allocation, and coordination with clinical departments.
- Supervise inpatient billing for cash, credit, insurance, and government schemes.
- Ensure accurate billing, timely approvals, and efficient discharge processes.
- Monitor discharge turnaround time and resolve billing or documentation delays.
- Coordinate with nursing, doctors, pharmacy, diagnostics, insurance, and other support departments.

Patient Coordination and Clinical Service Management

- Ensure seamless coordination between patients, consultants, clinical teams, and hospital departments.
- Monitor patient treatment schedules, appointments, and follow-up requirements.
- Support patient counselling, treatment coordination, and resolution of service-related concerns.
- Develop processes to improve patient accessibility, satisfaction, and retention.
- Ensure appropriate communication with patients and their attendants throughout the care journey.

Billing, Revenue Cycle and Credit Management

- Monitor OP and IP billing accuracy, revenue realization, and outstanding dues.
- Oversee cash, credit, insurance, and corporate billing processes.
- Coordinate with insurance companies and Third-Party Administrators (TPAs) for pre-authorizations, claim submissions, and settlements.
- Manage credit collection from corporates, insurance providers,



and government schemes.
- Monitor pending claims, rejected claims, and outstanding receivables.
- Coordinate with finance and accounts teams to improve collection efficiency and reduce revenue leakage.

Call Centre Management

- Oversee inbound and outbound call centre operations.
- Ensure timely handling of patient enquiries, appointment bookings, and scheduling requests.
- Monitor lead generation, follow-up activities, and conversion of enquiries into appointments and treatments.
- Track call centre performance through response time, conversion rate, appointment adherence, and patient feedback.
- Implement processes to improve patient engagement and reduce missed appointments.

Government Schemes and Corporate Relations

- Oversee patient billing and documentation under applicable government healthcare schemes, including AB-PMJAY and Karnataka state healthcare schemes, as applicable.
- Coordinate with corporates, insurers, and TPAs for eligibility verification, approvals, billing, and collections.
- Ensure compliance with scheme-specific documentation and billing requirements.
- Build effective working relationships with corporate clients and insurance partners.

Patient Experience And Grievance Management

- Establish and monitor patient satisfaction standards across all service touchpoints.
- Address escalated patient complaints and ensure timely resolution.
- Analyse patient feedback, recurring complaints, and service gaps.
- Implement corrective and preventive actions to improve service quality.
- Drive patient-centric service standards across the hospital

Qualifications Any Graduate- MHA or MBA in Hospital Management

Must have skills

- Passion for Excellence
- Results Orientation
- communication skills
- customer focus
- Integrity and Ethics

Positive to have skills
- Building Relationships
- Leadership and Influencing
- Problem solving and decision making
- Functional Expertise
- Negotiation

📌 General Manager & Head-Patient Services (Bengaluru)
🏢 Cytecare Hospitals
📍 Bengaluru