Job Title: Customer Journey Advisor – HNI Support CentreLocation: Bangalore, Karnataka

Employment Type: Full time

Experience: 1–4 Years

Work Schedule: 6 Days a Week

Department: Sales / Customer Experience

Job DescriptionWe are looking for a customer-focused Customer Journey Advisor – HNI Support Centre to deliver personalised service and manage end-to-end travel experiences for High-Net-Worth Individual (HNI) clients.

The ideal candidate will have excellent communication, coordination, and relationship management skills, along with a passion for delivering exceptional customer experiences.

Key Responsibilities

- Manage HNI client enquiries through calls, emails, and WhatsApp.
- Understand customer preferences, travel requirements, and budgets.
- Recommend travel packages, hotels, destinations, and customised itineraries.
- Coordinate with internal teams to ensure smooth travel arrangements.
- Provide timely updates on bookings, cancellations, refunds, and itinerary changes.
- Handle customer concerns and escalations professionally.
- Build strong client relationships to drive retention, repeat business, and referrals.




- Identify upselling and cross-selling opportunities.
- Maintain accurate customer records and follow-ups in the CRM.
- Provide pre-travel, during-travel, and post-travel support.

Required Qualifications & Skills
- Bachelor's degree preferred.
- 1–4 years of experience in customer service, client servicing, sales coordination, or relationship management.
- Excellent verbal and written communication skills.
- Strong interpersonal, problem-solving, and multitasking abilities.
- Customer-centric approach with attention to detail.
- Basic computer skills and CRM knowledge.
- Experience in travel, hospitality, luxury services, or premium customer support is an advantage.

Preferred Candidate Profile
- Professional and confident when interacting with premium clients.
- Strong follow-up and coordination skills.
- Proactive in resolving customer concerns.
- Focused on customer satisfaction and relationship building.

Apply Now: If you are passionate about premium customer service and creating seamless customer journeys, we would love to connect with you.

📌 Customer Journey Advisor – HNI (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru