About MediCash

MediCash is India’s leading AI-powered healthcare financing platform, committed to making quality medical care instantly accessible and affordable. Through a seamless, fully digital journey,

we provide rapid 5-minute loan approvals for both critical and non-critical care—ensuring patients receive necessary treatments without financial delays.

Backed by a dedicated ₹100-crore healthcare lending pool and supported by leading investors,

MediCash partners with hospitals and clinics nationwide. By combining intelligent AI underwriting with deep healthcare industry expertise, we deliver fast, transparent, and hassle-free medical financing solutions.

As one of India’s fastest-growing healthcare fintech companies, MediCash is redefining how the nation pays for care. Our mission-driven team is dedicated to expanding healthcare access,

eliminating financial barriers, and driving continuous innovation in medical financing.

Role Description

This full-time, in office System Support Executive role is based in Jaipur and focuses on providing functional, application-level, and system-use support for MediCash's core digital lending platforms, partner hospital portals, and internal enterprise software. The System Support

Executive will ensure optimal performance, application availability, and user workflow efficiency for internal teams, hospital administrators, and field Account Executives.

The role involves resolving application-level tickets, managing user access roles and permissions,

troubleshooting software integration and loan journey disruptions, and tracking recurring product/system issues.



The System Support Executive will collaborate closely with central

Product, Engineering, Operations, and Customer Success teams to report bugs, test platform fixes, and optimize user workflows. Daily responsibilities include managing application support queues, guiding internal and hospital portal users through software features, maintaining user access logs, and generating operational system reports.

Key Responsibilities

- Provide tier-1 and tier-2 application support for MediCash's proprietary healthcare financing portal, loan origination system (LOS), and partner web/mobile applications.
- Manage user account provisioning, role-based access permissions, single sign-on (SSO), and module credentials across internal systems (e.g., CRM, loan dashboards, document management tools).
- Support field Account Executives and hospital desk personnel in troubleshooting application workflow issues, document upload failures, and API/portal sync delays.
- Replicate, document, and escalate platform bugs and system errors to central Engineering and

Product teams using ticketing platforms.
- Monitor loan processing queues and transaction flows to identify and resolve systemic application bottlenecks or data entry errors.





Conduct user acceptance testing (UAT) for new software feature releases, app updates, and workflow patches.
- Maintain internal knowledge bases, user guides, and troubleshooting documentation for common application workflows.

Key Skills

- Application & Portal Troubleshooting (Web Apps, SaaS, Mobile Apps)
- User Access & Role Management (IAM, CRM, Enterprise Apps)
- Ticketing & Issue Tracking Systems (e.g., Jira, Zendesk, Freshdesk)
- Basic Database Queries & Data Extraction (SQL, Excel)
- Workflow Analysis & Software Bug Reporting

Qualifications

- Proven experience in application support, technical helpdesk, or functional software support within SaaS, fintech, or digital platform environments.
- Strong functional understanding of digital loan journeys, web-based software platforms, CRM tools, and enterprise workflows.
- Demonstrated ability to diagnose application logic errors, user input issues, and software integration bottlenecks systematically.
- Excellent problem-solving and communication skills to explain application workflows clearly to non-technical hospital staff and field teams.
- Hands-on experience with issue tracking tools (Jira, Zendesk, etc.) and basic data query tools

(SQL or advanced Excel) for troubleshooting.
- Bachelor’s degree / Diploma in Computer Applications (BCA/B.Sc IT), Computer Science,

Business Information Systems, or equivalent practical experience.
- Fluency in English and Hindi, based in Jaipur, with an ability to thrive in a fast-paced fintech environment.

📌 Customer/Application support Executive (Jaipur)
🏢 Medicash
📍 Jaipur